Samuel Chang

Experience

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  Vector Marketing

  Jun 2012 - Aug 2012

  Sales Representative

  With Vector Marketing I helped expand their network of clients by connecting them with my own and sharing their business model of high quality culinary items to clients that I found by myself. I generated over 25 new leads for the company and obtained a promotion within weeks of working by being a driven representative.

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  Socotra Capital

  Jun 2015 - Jul 2015

  Data Miner

  At Socotra I researched different regions along California and from those areas I data mined 300+ new real estate agents for the brokers to contact. Alongside data-mining, I also updated client information within Salesforce and analyzed which region generates the biggest amount of agents interested in loans.

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  GigOptix Inc.

  Jul 2015 - Sept 2015

  Quality Research Analyst Intern

  • Improved the quality of the semiconductor production line by taking down inventory details and issues in production for each station, creating a chart identifying the metrics workers can improve by• Partnered with another intern to develop an excel sheet that calculates compatibility of microchips with Gigoptix trays, determining if there can be extra space for more chips to be fitted per tray, improving product efficiency and revenue• Took charge in creating an emergency evacuation plan and map for the company, giving them their first security procedure of that type, which was presented to the senior board to implement Show less

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  Mozilla

  Oct 2015 - Dec 2015

  Brand Ambassador

  • Spearheaded brand awareness for Firefox’s new Android app by organizing meetings with a team of 4 to implement campaigns that will procure downloads• Generated attention within the student body by initiating weekly campus events filled with incentives for downloads, promoted through the team’s social networks• Developed and produced a video to advertise a Firefox eating competition that garnered 250+ views and 100+ downloads• Consistently delegated individual team members to spread awareness of the Firefox app through social postings and flyer handouts promoting the next event Show less

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  Starbucks

  May 2016 - Jul 2016

  Brand Ambassador

  As a Brand Ambassador for Starbucks I was in charge of promoting Starbuck's new Bottled Black Iced Coffee through various activities such as pop up stands and social media. I essentially raised awareness of this new product throughout the Davis community by 100% as no one has heard of the product before I started working.

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  LendingClub

  Aug 2016 - May 2018

  • First of two agents to come into an understaffed auto-refinance team, rapidly onboarding new members to develop into a team of 20 able to meet the increasing scope of the product• Piloted the Relationship Manager model for the team, drastically improving the credit review process and customer experience, resulting in a 20% increase in loan issuance rates• Aided with underwriting and operational procedures across the board, training a new Engagement team to elevate decisions per day by 50%• Worked cross-functionally with product and marketing teams, constantly working collaboratively on ways to increase API channels with our business partners and resolve JIRA tickets Show less • Provided inbound support to 80+ customers a day, representing the company mission statement of delivering world class experiences through outstanding customer service• Excelled in a fast paced, metrics driven environment by consistently listing as a top 30 agent in the department, demonstrating the ability to perform above company standards• Improved the verification processes by working with Customer Advocacy and Credit teams, increasing agent productivity by 30%• Mentored new hires, coaching them to a better understanding of the company and support procedures within a week Show less

  • Auto Credit Analyst

    Oct 2017 - May 2018

  • Auto Operations Specialist

    May 2017 - Oct 2017

  • Member Support Representative

    Aug 2016 - May 2017
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  Affirm, Inc.

  Jun 2018 - Aug 2019

  Operations Specialist

  Managed a multitude of inbound escalations queues, serving as a subject matter expert in technical escalations and utilizing SQL and data analysis to aid the prioritization of fixes with Product, Eng, and other internal stakeholders

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  Qualia

  Oct 2019 - Sept 2024

  Actively identify product deficiencies and aid in driving the completion of quarterly project initiatives, collaborating with engineers, product managers, and support teams to resolve them and triage tasks between technical and non-technical collaborators. Managed a team of document specialists to increase the completion rate and accuracy of documents in the front end cycle. Drive completion of complex initiatives, utilizing subject matter expertise and technical knowledge to create tools to increase efficiency for internal and external teams or resolve client asks on complicated documents Create, maintain compliance, and update hundreds of documents a month within Qualia’s SaaS platform application that are crucial to the real estate transaction

  • Team Lead, Product Compliance

    Apr 2022 - Sept 2024

  • Senior Product Compliance Specialist

    Aug 2021 - Apr 2022

  • Product Compliance Specialist

    Oct 2019 - Aug 2021