Alex Yeung

Experience

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  Greenpeace East Asia

  May 2016 - Jul 2016

  Fundraiser
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  Gap

  Feb 2018 - Feb 2018

  Shop Assistant
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  Csl

  Aug 2018 - Nov 2018

  Customer Service Officer

  - Dealt with 20+ customer inquiries and complaints daily in telephone support- Triaged the customers, following up the general enquiry cases and performing data input to systems- Solved basic technical problems related to network- Took the opportunity to cross-sell suitable mobile network plans as well as add-on services to respective customers

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  Toppan Merrill

  Sept 2020 - Nov 2020

  Project Administrator, Translation Team

  - Performed User Acceptance Test (UAT) on a newly-designed internal translation software to assess the key performance of the system, i.e. the completeness and accuracy of the translated text- Logged the issues and areas for enhancement identified during system testing and explored the potential solutions with software engineers to enhance the functionalities- Compiled 10+ presentation slides and 20+ training videos for internal training sessions, enhancing team knowledge and skills- Delivered weekly training workshops to introduce the new internal system and tools to APAC translators- Handled 10+ daily inquiries from translators and programmers regarding the software and general affairs- Analysed the utilization ratio of the new internal translation tools and boosted their usage rate by 20% Show less

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  DBS Bank

  Mar 2021 - Aug 2021

  Project UAT Tester, Technology and Operations

  - Managed the end-to-end lifecycle of the internal loan and collateral systems to identify potential limitations and inaccuracies- Logged the issues detected and recommended mitigating measures on Jira for proper follow-up- Hosted monthly online conferences with Singaporean and Indian Technology Team to discuss and resolve the environmental and technical issues of the developed systems- Established new reporting format with Jira Report Builder to keep track of UAT test completion, spotted defects, Jira retest pass rate for management reporting Show less

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  A.S. Watson Group

  Aug 2021 - Aug 2022

  Consultant, Digital Quality Assurance

  (The parent company of Superdrug & Savers)- Earlier delivery of 3 health care & 1 supermarket chain e-commerce projects within 12 months, instead of 18 months- Discussed with 20+ Business Analysts and Developers about the testing strategic initiatives as well as business plans and established 100+ test cases each week- Performed Manual Testing in both web-based and mobile platforms, both frontend and backend, to ensure that they could efficiently handle the real-world tasks under normal and peak loads- Conducted Automation Testing by Katalon Studio to create 300+ new accounts and repeat the login process, and employed JMeter to evaluate the webpage loading time every day- Maintained the operation of CRM, loyalty & reward program and internal product information system to ensure the completeness, accuracy and timeliness of the updates on customer profiles and stock data- Produced daily reports of testing work progress, including UAT commentary, completion rate, ownership and follow-up actions Show less

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  Automated Systems (H.K.) Limited

  Aug 2022 - Jan 2023

  QA Engineer, Software Solution

  - Seconded to handle the intranet enhancement project for the Environmental Protection Department of the Government, focusing on the administrative functions and workflows for managing the licenses of vehicles with excessive emissions- Collaborated with the programmers and product users(civil servants) on bug resolution, successfully resolved the bugs within the same day- Independently created 500+ test scripts and participated in manual quality assurance (QA) tests, reducing testing time by 30%- Compiled the User Manual and presentation slides across the five 2-week test cycles to provide comprehensive step-by-step guide and training on the new intranet environment and functions to the end users- Analysed 100+ pages System Specification documents and drafted related test cases within one week- Capable of working with clients and stakeholders at different levels or in multi-cultural environment Show less

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  HSBC

  Jan 2024 - Jun 2024

  Business Analyst, Transfer Agency

  - Contributed to optimizing client’s TA Operations and meeting business goals, resulting in a 15% reduction in order processing time- Gathered business requirements to deliver the client’s latest TA system migration project, successfully transitioning 1,500+ clients from the previous system- Performed gap analysis of current system functionalities, guiding the development team in implementing 50+ critical changes- Conducted project planning, impact assessment, resource management and defined product roadmap to ensure alignment with project goals and timelines- Designed 50+ test scripts for system health checks and enhancements, ensuring optimal performance and reliability- Managed and maintained comprehensive documentation related to risk control procedures and policies- Logged and presented existing Standard Operating Procedures, also identified areas of improvement throughslides, functional designs and interactive demos Show less

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  Marks and Spencer

  Jul 2024 - Dec 2024

  Wine Specialist
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  AritaOne

  Nov 2024 - now

  QA Tester
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  Alpha Group

  Jan 2025 - now

  Associate QA Engineer, Alternative Banking Solutions