Shamir Hayat

Experience

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  Mss

  Jan 2016 - Jan 2018

  Virtual Assistant
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  Fiverr

  Mar 2017 - now

  Professional Freelancer
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  Isocialfame

  Apr 2017 - now

  Social Media Manager

  **Social Media Manager | iSocialFame**At iSocialFame, I drove impactful social media strategies, fostering brand growth and audience engagement. I curated engaging content, managed multiple platforms, and utilized data-driven insights for optimization. Let's connect to discuss social media dynamics and strategies for success.In my role as Social Media Manager at iSocialFame, I contributed significantly to brand visibility, engagement, and growth.

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  TwoAcres

  Sept 2017 - now

  Customer Service Manager

  I passionately contributed to crafting exceptional guest experiences and optimizing property performance. Two Acres, renowned for quality and customer focus, was a leader in luxury short-term accommodations. My responsibilities included seamlessly elevating guest experiences, optimizing operational efficiency, shaping pricing strategies, driving improvement through guest feedback, and embracing innovation.

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  Lead Incorporation

  Jan 2018 - now

  Chief Operating Officer

  As the COO and founder of Lead Incorporation, I drive innovation, operational excellence, and client impact in e-commerce management, marketing consultancy, and property management. With visionary leadership, strategic planning, and an entrepreneurial mindset, I have propelled the company through pivotal milestones, fostering growth, innovation, and sustained profitability. I champion efficiency, client-centric approaches, and team empowerment, positioning Lead Incorporation as an industry leader in both Pakistan and Dubai. Show less

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  Iptv

  Feb 2019 - now

  Customer Service Representative

  During my tenure as a Customer Service Representative at an IPTV company, I served as a pivotal point of contact between customers and the world of digital entertainment. My responsibilities included assisting customers with technical issues, subscription plans, and navigating the IPTV interface via phone, email, and chat support. I excelled in troubleshooting connectivity and streaming problems, providing clear instructions and coordinating with the technical team for rapid solutions. Additionally, I helped potential customers understand the features of different IPTV packages, aiding them in making informed decisions based on their preferences and viewing habits. Show less

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  Nomad Internet

  Apr 2019 - Jun 2023

  Customer Service Manager

  as Customer Service Manager at Nomad Internet, I played a crucial role in ensuring exceptional customer experiences and operational excellence. Leading a proficient team, I optimized processes and fostered collaborations to elevate the entire customer journey. This included implementing tailored communication strategies, promptly addressing inquiries, and resolving concerns swiftly, leading to high customer satisfaction and retention rates. Leveraging data insights and customer feedback, I made informed decisions to align services with evolving preferences and industry dynamics. Let's connect to discuss customer service strategies, effective team leadership, and industry trends. As Customer Service Manager at Nomad Internet, I took pride in upholding the company's reputation for exceptional service and driving customer satisfaction and loyalty. Show less

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  Las Flores

  Jun 2019 - now

  Property Management Specialist

  As a dedicated Co-Host at Las Flores, I play a crucial role in ensuring exceptional guest experiences and the success of our short-term rental business. My responsibilities encompass managing guest communications, overseeing property maintenance, and orchestrating smooth check-ins and check-outs. I actively contribute to positive guest reviews, driving our reputation and business growth. By staying informed about market trends and collaborating effectively with the team, I maximize occupancy rates and revenue streams. Upholding high standards of cleanliness and quality, I maintain inviting properties that exceed expectations. My role demands interpersonal finesse, creative problem-solving, and efficient organization, all of which I bring to the table with passion and adaptability. If you seek a performance-driven Co-Host for your project or hospitality venture, let's connect and explore opportunities for collaboration. Show less

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  Airdream rentals

  Jan 2020 - now

  Property Manager

  As a Co-Host at Air Dream Rentals, I ensure exceptional guest experiences and operational efficiency in our short-term rental operations. With a focus on personalized stays, efficient property management, strategic pricing, continuous enhancement, and industry innovation, I drive guest satisfaction and revenue growth.

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  BP CONSULTING

  Jan 2020 - now

  Project Manager

  During my tenure as a Co-Host at BP Consulting, I specialized in delivering exceptional guest experiences and optimizing operational efficiency in the short-term rental sector. BP Consulting, renowned for its premium accommodations and guest satisfaction, provided me with a platform to excel. My responsibilities included ensuring personalized stays, streamlining property management processes, providing strategic market insights, enhancing offerings through feedback, and staying updated on industry trends. Show less

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  BCPM

  Jan 2021 - now

  Co Host

  As a Project Manager at BCPM Rentals, I oversaw timeshare resort operations with a focus on delivering exceptional guest experiences and ensuring operational efficiency. Collaborating seamlessly, I led efforts in tailored stays, efficient resort management, strategic pricing, continuous enhancement, and industry trend adoption. Let's connect to discuss my contributions to BCPM Rentals' success in timeshare resort management.

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  STVR

  Feb 2021 - Jan 2022

  Project Manager Program Management Office
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  Nolan Properties

  Jun 2021 - now

  Customer Services Specialist

  As the Manager of Short-Term Rental Operations at Nolan Properties, I led a dynamic team to ensure exceptional guest experiences and optimize property performance.Key Highlights:Guest-Centric Approach: Achieved high guest satisfaction scores through personalized interactions and prompt responses.Efficient Property Management: Streamlined operations to enhance check-ins, communication, and response times.Strategic Optimization: Maximized occupancy and revenue through pricing strategies while maintaining high property standards.Innovation and Growth: Implemented innovative practices to enrich the guest experience and stay ahead of industry trends.Continuous Learning: Committed to professional growth and contributed to Nolan Properties' adaptation and evolution. Show less

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  Ancoats house

  Jan 2022 - now

  Property Management Specialist

  As a devoted Co-Host at Ancoats House, I've played a pivotal role in ensuring our short-term rental business thrives. Collaborating closely with the team, I focus on delivering exceptional guest experiences and maintaining operational efficiency. This includes managing guest communications, overseeing property maintenance, and ensuring smooth check-ins and check-outs. By staying attuned to market trends and guest preferences, I contribute insights that optimize occupancy rates and revenue. Upholding impeccable standards of cleanliness and quality, I help create welcoming environments for guests. I'm proud to have contributed to Ancoats House's reputation as a premier short-term rental provider and look forward to further growth. If you seek a dedicated Co-Host adept at delivering results in a fast-paced environment, feel free to connect. Show less