Timothy Warner

Experience

• 

  Kinray, Inc.

  Mar 2006 - Apr 2011

  Computer Technician

  • Built out new and refurbished desktops and laptops• Provided in-house tech support for user base of 300.• Designed and maintained Acronis and Norton Ghost images.• Maintained computer and peripheral inventory.• Shipped and received deliveries of hardware.

• 

  Micro Merchant Systems, Inc.

  May 2011 - Dec 2015

  Hardware & Logistics Technician

  • Conducted system builds- desktops, laptops, dedicated servers, all-in-ones, credit card processing terminals.• Streamlined software installation process, reducing turnaround time on new site installations.• Provided hardware, software, and network support.• Procured and maintained inventory of all hardware and software assets.• Maintained Active Directory listings- users and computers.• Conducted on-site and remote installations and created photographic system set-up guides for customers.• Created and maintained HyperV virtual machines.• Designed and implemented SQL-based inventory system. Show less

• 

  LiDAC

  Dec 2015 - Oct 2020

  Network Administrator

  • Performed scheduled system maintenance and upgrades, including patches,service packs, hot fixes and new security configurations• Planned updates to product availability and design of broker-facing onlinebenefits marketplace• Implemented onboarding procedure for new employees• Managed data backups and disaster recovery operations for a 12-personcompany• Developed software tools to increase business productivity• Documented problems, solutions, and technical instructions in JIRA andConfluence• Deployed code to production and development environments• Managed JIRA sprints for development team, prioritizing bug repairs• Diagnosed and resolved hardware, software and network problems Show less

• 

  PointVoIP, LLC

  Oct 2020 - Nov 2021

  • Contribute with network design and implementation.• Provide network support to Windows and MacOS users.• Install and configure computer equipment.• Monitor devices using RMM software and resolve issues.• Monitor and respond to ticket queue.• Assist with the installation and setup of phone systems.• Troubleshoot issues in the datacenter.• Help internal staff troubleshoot computer issues.• Document procedures of work performed.• Manage projects using internal project management software. Show less

  • Director of Managed Services

    Aug 2021 - Nov 2021

  • Managed Services Lead

    Mar 2021 - Aug 2021

  • Network Administrator

    Oct 2020 - Mar 2021
• 

  DSS - IT & Cyber Security Management

  Jan 2022 - Nov 2022

  Systems Administrator
• 

  Flexible IT

  Nov 2022 - Nov 2024

  Triaged and assigned 250+ trouble tickets per weekLed a team of seven IT Support SpecialistsWorked in parallel to Client Experience Coordinator to identify and work to resolve trending / recurring casesMet with clients on a regular basis to review trouble ticketsCoached IT Support Specialists to set goals leading to raises and promotions

  • IT Support Manager

    Sept 2023 - Nov 2024

  • Technology Manager

    Nov 2022 - Sept 2023
• 

  A&Z Pharmaceutical, Inc.

  Jan 2025 - now

  IT Manager