Experience

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  Gamestop

  Jan 2001 - Jan 2006

  Assistant manager
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  Express

  Jan 2006 - Jan 2008

  Sales lead

  Keyholder and on-duty manager for large team.

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  Flex

  Jan 2008 - Jan 2011

  Customer service technician (tier ii)

  Provided in-store technical support via the Verizon Wireless retail contract.

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  Gamestop

  Jan 2012 - Jan 2014

  Assistant manager
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  Reliance staffing & recruiting

  Jan 2015 - Jan 2016

  Contractor

  • Worked for City of Chesapeake’s City Clerk’s, Commissioner of Revenue, and City Planning offices.• Performed administrative duties as needed within the office quickly and efficiently.• Maintained files and citizen case work for records purposes.• Generated and reported weekly transaction and citizen interaction numbers.• Scheduled citizen appointments within public calendars.• Answered questions of citizens over-the-phone and in-person.• Assisted citizens with reaching proper office if necessary.• Provided prompt and courteous service for citizens within each office.• Recognized by Commissioner of Revenue for multiple positive feedback submissions made by citizens. Show less

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  Nri staffing

  Jan 2015 - Jan 2015

  Contractor

  Worked in several offices around the Washington, DC area, providing coverage and much needed administrative assistance.

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  Geico

  Jan 2016 - Jan 2017

  Licensed insurance agent

  • Provided advice and assistance with policyholder requests.• Processed endorsements and other transactions quickly and efficiently.• Attained top-levels in metric efficiencies (i.e. Quality, Calls Per Day, Customer Service Surveys, etc.)• Created a personalized and professional experience with each policyholder.• Maintained a license and adhered to state laws and mandated requirements.• Accepted payments and safeguarded policyholder payment information.• Assured customer privacy through diligent verification process.• Top perfromer in multiple work groups.• Consistently rated with a near 100% average with “Excellent” Policyholder Satisfaction Surveys. Show less

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  World travel holdings

  Jan 2017 - Jan 2019

  Travel professional

  • Worked with clients to qualify and assist with booking best travel options.• Build relationships with new clients to foster repeat business.• Retain existing clients with attention to detail and personalized care for travel.• Maintain metrics to balance new and existing business.• Oversee and communicate any updates to travel itinerary or booking.• Work independently and self-sufficently by working remotely.• Keep up-to-date on new promotions, destinations, and amenities for cruise lines and land travel.• Manage and coordinate groups for complex travel arrangements.• Rated with a cumulative 99.7% Post-call Survey score from working with clients. Show less

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  Kla industries executive search for plastics & packaging

  Jan 2019 - Jan 2023

  Digital marketing manager

  Working for a small, family-owned executive recruitment firm I wore a lot of hats - meeting the needs of the company and teams, as situations arose. My primary focuses were spearheading and carrying all marketing initiatives - from conception to execution to tracking to analysis.Social• Increased our social media presence across platforms• Managed and maintained different company groups across platforms• Increased LinkedIn following by 81% YOY• Improved engagement by 400% YOY• Monthly impressions went up 400% YOYSEO & PPC• Maintaining our website to maximize traffic and SEO.• Organic search traffic doubled YOY.• Managed GoogleAds and Facebook PPC campaign & budgets.• Generated reports for metrics and progress.• Tracked demographics and behaviors in Google Analytics (GA4).Website• Created landing pages for new jobs and marketing efforts.• Increased website traffic by 180% leading to 25% higher conversions.• Optimized pages for targeted search terms.• Updated & maintained pages to reflect changes.• Utilized several plugins including Yoast, Elementor, MonsterInsights, etc.Campaigns• Responsible for B2B and B2C campaigns• Wrote, and sent out monthly newsletter campaigns• Retained & managed data within our CRMContent Creation• Created video and graphical content for social and other business outreach channels.• Setup and managed a new CRM for Business Development from the ground up. • Rebuilt company eBook for prospective clients.• Created an online portal for Account Managers to request marketing materials, such as graphics, videos, and proposal documents as needed. Show less

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  Adecco

  Jan 2019 - Jan 2019

  Contractor

  • Worked for Instrument Transformers, LLC as the HR Recruitment Coordinator.• Worked at KLA Industries as an Executive & Marketing Assistant• Maintained databases of temporary staff and parking passes for new & existing employees.• Generated and submitted spreadsheets for new hire entries into Oracle.• Tracked candidates in Excel spreadsheet throughout the hiring process.• Scheduled candidates for meetings and interviews.• Entered detailed notes of on-boarding for each candidate’s file.• Assisted with any questions or guidance needed by candidates in-process.• IBM Qualification Assessment scores: Word, Excel, Outlook - 93% Show less

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  Pixelated marketing

  Jan 2023 - now

  Business owner