Experience

• 

  Bank hapoalim

  Jan 2007 - Mar 2012

  Shift manager
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  Google

  Jan 2012 - Jan 2021

  Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. As a vendor manager and operational lead for scaled services within Google’s technical support organization for advertisers, I strategize and manage global outsourced troubleshooting operations for Google products, providing world-class customer service and working closely with stakeholders across other parts of the business.The team is focused on delivering the business needs of Google’s key clients, by utilizing a globally diverse team that cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. The team is the face of Google to most of our customers and we motivate and deliver a Google support experience that sets new standards, just like Google’s products do. Pokaż mniej

  • Supplier Operations Manager, People operations, VMO

    Jan 2020 - Jan 2021

  • Senior program manager, Vendor Operations, gTech speciality, Display and Video 360.

    Jan 2016 - Jan 2020

  • Account Strategist

    Jan 2012 - Jan 2016
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  Cheq

  Jan 2021 - now

  • Sr. Director of Customer Experience, scaled services & enterprise.

    Jan 2023 - now

  • Director of Customer Experience

    Jan 2021 - Jan 2023