Experience

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  Tata consultancy services

  Oct 2012 - Dec 2021

  1. Monitor and respond to support tickets.2. Troubleshoot technical issues reported by clients.3. Work with clients to deploy and configure AWS resources according to their requirements. This could involve setting up virtual servers (EC2 instances), storage (S3 buckets), databases (RDS), networking (VPCs), or other services.4. Collaborate with team members on problem-solving.5. Document solutions and share knowledge.6. Continuously learn about new AWS services.7. Communicate regularly with clients.8. Handle ad hoc tasks and projects.9. Follow security and compliance guidelines.10. Reflect on performance and seek improvement opportunities. Show less 24x7 Level 1/2 Support for managing 2 big environments using AWS cloud technologies & onsite premises.1. Work with various AWS services like : EC2, RDS, Cloudwatch, Route53, lambda, ELB, ECS, EKS and so on.2. RHEL 6/7 & 8 Installation and OS Configurations on Virtual and HP ProLiant standalone & Blade Servers using Server Provisioning Tool.3. Requirement gathering and documentation of Technical Recovery Plan for servers4. Follow-up with hardware/software Vendor for RCA & mitigations plans on Linux server.5. Handling SAN/NAS storage technologies on the Redhat Enterprise Linux environment. Native and proprietary Multipathing to handle Storage path failure Disk 6. space management using LVM, Device administration Patching Management.7. Join P2, P3 and Tech-Bridge calls during priority issues.8. Join CAB calls for change approvals.9. Executing all types of Emergency/Urgent-Break fix changes. Show less

  • Cloud Support Engineer

    Dec 2020 - Dec 2021

  • Linux System Administrator

    Dec 2018 - Nov 2020

  • Team Lead

    Oct 2016 - Nov 2018

  • Assistant Team Lead

    Jul 2015 - Sept 2016

  • Process Analyst

    Oct 2012 - Jun 2015
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  Cloudreach, an atos company

  Dec 2021 - now

  Cloud operations engineer

  Hands on experience on AWS services like EC2, S3, RDS, Auto scaling, ELB, VPC, IAM, CloudFront, CloudTrail, S3, Route 53, Cloud Watch, SNS. 24x7 Level 2 Support for monitoring & managing 60+ customer’s environment using AWS/Azure cloud technologies.1. Monitoring customer containerized applications.2. Patching the customer’s server to ensure that their resources aren’t left vulnerable.3. Worked on implementing AWS using EC2, S3, RDS, ECS, Elastic Load Balancer, Auto Scaling groups. 4. Supported the application in production and worked closely with other teams such as Performance; - QA and Prod support teams Worked on EC2 (Elastic Compute Cloud), Launch an EC2 Instance, use of Putty (for Windows Users), Security Groups, Upgrading EBS Volume Types, Encrypt Root Device Volume and Create an AMI, AMIs - EBS Root Device Volumes Instance Store, Load Balancers and Health Checks, Cloud Watch EC2, Auto scaling Groups, AWS Command Line and EC2, Using IAM Roles with EC2 S3 CLI; Regions5. Using Bootstrap Scripts, EC2 Instance Metadata and Elastic File System. 6. Creating S3 buckets and managing object lifecycle. S3 Version Control, Cross Region Replication, S3 LifeCycle Management, Glacier, create a CloudFront CDN, S3 Security and Encryption, S3 Transfer Acceleration and Create A Static Website Using S3.7. Infrastructure monitoring with the help of CloudWatch and CloudWatch logs. 8. Creating MySQL DB in RDS and also maintaining its backups, read-replicas. 9. On Route 53, Register A Domain Name, Setup Our EC2 Instances, Simple Routing Policy, Weighted Routing Policy, Latency Routing Policy, Failover Routing Policy and Health Checks and Geolocation Routing Policy 10. Creating Load Balancers for High availability of the Envs. Creating IAM groups, roles and policies. Show less