Experience

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  Bank of america

  Apr 2006 - Jan 2013

  Customer service representative

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.• Ensuring telephone is answered in a timely and professional manner.• Building rapport with customer.• Keeping an eye out for fraudulent transactions on customer account.• Handling and working knowledge of different software application like MBNAIS, Atlas and TSS for the maintenance of customer records.• Open customer accounts by accurately completing all administrative records; maintain customer records by updating account information.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution. • Able to handle demanding customers in a diplomatic and tactful way• Working within established guidelines, particularly in relation to established brands.• Contribute to team effort by co-coordinating competition in order to drive sales as well as accomplishing related results as needed.• Won several awards for meeting target as an individual as well as a team. Show less

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  Leitrim county council, aras an chontae

  Apr 2014 - Aug 2014

  It intern

  • Installing and configuring computer hardware, operating system and applications.• Talking staff through a series of actions either face to face or over the telephone to help resolve issues or set systems.• Prioritizing and managing many open cases at one time.• Responding within agreed time limits to call-outs.• Providing support, including procedural documentation and relevant reports.• Supporting the roll-out of new technology.• Setting up new users’ accounts and profiles and dealing with password.• Working continuously on a task until completion(or referral to third parties, if applicable)• Responding to breakdowns and replacing parts as required.• Testing and evaluating new technology.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Checking computer equipment for electrical safety. Show less