Experience

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  Solutions4mobility

  Apr 2018 - Jul 2018

  Internship trainee

  • Assisted Mobile Application Developers in development and troubleshooting• Monitored errors sent by defects team under direction of development team• Designed, developed, and tested Android Applications

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  Hackit technology and advisory services

  Jul 2018 - Oct 2018

  Junior security researcher

  • Research and Development on Malware Analysis and Reverse Engineering

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  Farabi technology middle east

  Feb 2019 - Jul 2019

  Programming analyst

  • Collaborated with a team of 9 members and 1 project manager to develop client apps using Java and XML in Android Studio, ensuring timely delivery, rigorous testing, and optimal interfacing with a variety of systems, resulting in a 15% increase in user satisfaction and a 95% on-time delivery rate.

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  Self-employed

  Aug 2019 - Apr 2022

  Career break for maternity leave

  • An extended period of maternity leave to bring up my son until he was old enough to start nursery school• Focused on maintaining and enhancing my skill set that involved several online courses and continuing education to ensure that I remained up-to-date on industry happenings.

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  Onlinist

  Apr 2022 - now

  Analyst

  - Empower Stakeholder Success: Captivate potential clients with live demos of our SaaS-based application, effectively showcasing its features and guiding them seamlessly through onboarding, offering personalized assistance with data migration tasks. Provide comprehensive training sessions tailored to each client's needs, empowering them to effectively utilize our app and thereby increasing client retention by 60%.- Champion Client Experience: Continuously support clients, addressing inquiries, resolving 90% of issues within 24 hours, and driving unwavering satisfaction.- Requirement Analysis: Collaborate with management to gather and analyze stakeholder needs, translating them into detailed Functional Requirement Documents for developers, complete with screenflows and feature specifications.- Safeguard Performance through Testing: Actively participate in daily testing to safeguard app performance, achieving a 99.9% uptime guarantee. Leverage market research and user analysis to identify product improvement opportunities.- Support: Ensure client satisfaction by delivering exceptional customer service support via email and phone, fostering strong relationships.- Analyze and Strategize: Continuously monitor key metrics and track app performance to identify areas for improvement, providing data-driven recommendations to craft effective app improvement strategies. Show less