Experience

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  The adecco group

  Jun 2010 - May 2011

  Account manager, adecco india

  • Led pre-sales, sales and post-sales processes to enhance customer service levels.• Supervised key account (INR 400 million business and employee relations of 3000+ associates), addressed their concerns and ensured delivery & service quality norms.• Optimized the billing, transfer & recovery operations, thereby saving 4 million to the company and achieving maximum customer satisfaction due to faster resolution.• Enhanced the business revenue through new business agreements and reinforcement of existing ones. Show less

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  Accuversa technology solutions

  Jun 2011 - Mar 2019

  Sr. program manager

  • Managed multiple projects from conceptualization to final execution of projects.• Developed project baselines; monitored & controlled projects with respect to cost, resource deployment, time overruns and quality compliance.• Directed technology planning, strategy development, business and operational transformation execution, business solution delivery, and business development.• Built, trained & mentored high-performing Agile teams for consistent delivery of strategic software project. Show less

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  Cynet systems

  May 2019 - Dec 2019

  Associate account manager

  • Focused on building new Managed Service Programs.• Managed vendors and clients in a MSP environment.• Coached team to work effectively on Scrum framework.• Lead team, hiring for technology skills.

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  Ey

  Jan 2020 - now

  • Introduced and spearheaded Agile transformations in cross-functional teams, resulting in increase in productivity and reduction in project lead times.• Coached and mentored RTEs, Scrum Masters, Product team, Project/Program team and Development teams on best practices, fostering self-organization and empowerment.• Collaborated with senior leadership to develop Agile strategies and roadmaps, aligning Agile practices with organizational goals and priorities.• Coached product teams to foster innovation, align with company goals, and continuously improve product development practices. Show less • Led the transformation of traditional project management to multiple Agile Release Trains (ARTs), resulting improvement in overall product quality and delivery time.• Acted as Release Train Engineer (RTE), facilitated PI Planning events for multiple ARTs, ensuring all team members were aligned on objectives, priorities, and dependencies.• Acted as Scrum Master and facilitated Scrum events, ensuring alignment with Agile principles and values.• Acted as a servant leader, promoting a culture of collaboration, transparency and accountability; and actively removing impediments to team progress. Show less • Successfully led and collaborated with internal stakeholders and cross-functional teamsto prioritize and define features, in the development of multiple products.• Implemented Agile product development methodologies, including Scrum, to deliver high-quality products on time and within budget. • Acted as the voice of the customer, ensuring that product development efforts consistently met customer expectations and delivered exceptional user experiences. • Facilitated and led a robust productlifecycle and innovation stages: Ideation, Incubation, Protype, Build and Launch. Show less

  • Agile Coach

    Mar 2023 - now

  • Lead Scrum Master (RTE)

    Mar 2021 - Mar 2023

  • Innovation Product Manager

    Jan 2020 - Mar 2021