Experience

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  Ssil computer services ltd

  Jan 2007 - Jan 2007

  Technical helpdesk analyst
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  Scope international

  Nov 2007 - Jul 2011

  • Production Support Analyst

    Nov 2007 - Jul 2011

  • Production Support Analyst Developer

    Nov 2007 - Jul 2011
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  Diners club international

  Sept 2011 - Jan 2012

  Associate production analyst

  Workings as an Associate Production Analyst have gained me in-depth understanding and knowledge of the organization and the supported application functionalities. I was involved in all stages of application support including production, DR and test (UAT) environment.

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  Silverlake processing center

  Jul 2012 - Apr 2013

  Business consultant

  Workings as a Business Consultant I have gained overall understanding on the organization’s overall business Structure and developed applications. Although I am involved in all stages of the Application Development, primarily I was involved in the testing phase. My daily responsibilities are:• Create Master Test Plan and lead full product cycle testing.• Create test repository.• Perform System Integration Testing (SIT) and deliver User Acceptance Test (UAT), this includes preparation of the test plan, test scope and test scripts.• Work closely with customers’ end-user group and the technical team/developers to ensure delivery of fully acceptable and quality system.• Prepare User Guides documents and conduct functional training for the customer’s end-user group.• Support the User Acceptance Test by the customers’ end-user and the life cycle of the deliverable.• To analyze solution provided by third party vendors and to provide reviews based on the analysis done.• Preparation of user documentation, training documents & user acceptance plans.• As the testing team was new, I was involved in settings the standard test documentation and processed involved.• Involved on both MasterCard and Visa compliance test task.• Working on all stages of project planning, requirement gathering, documentation and as well as testing. Tunjukkan kurang

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  Scope international

  Jan 2013 - Feb 2016

  Application support specialist

  May 2013 – Present Scope International (Malaysia) Sdn. Bhd. (Standard Chartered Bank Group) Application Support Specialist (PSS) - STS (Payments) – CURRENT TEAMApplication Support Specialist (PSS) - I Banking (Channels) –PREVIOUS TEAMWorkings as an Application Support Specialist I was able to gain in-depth understanding on the supported application (STS/Ibanking) functionalities/domain as well as BAU process. Apply this knowledge obtain on day to day support and contributed towards system stability. Also had introduced new strategies to handle application issues and having to contrib. towards overall system stability. I was involved in all stages of application support including Production, DR and testing (UAT, UVT/SIT) environment. My daily responsibilities were:• To ensure system support is provided to meet SLA’s those are reflective of business needs during online and Batch. All problem ticket’s raise by business user’s are being attended and being resolved within the agreed SLA’s accordingly to the severity of the issue on daily basis.• To maintain knowledge repository and required gaining in depth knowledge and understanding on STS (System) modules and to conduct cross training, knowledge transfer between teams and fellow PSS team members.• Required to prepare WIG documents to Incident Management team on escalation hierarchy and update on issue trends and action to be taken for each issue. • All high severity issues have to be resolved within the provided SLA and Conference Bridge had to be initiated with the responsible teams to carry out the Root Cause Analysis (RCA). As high severity issues impose either business or financial impact to the bank.• Support to improve on support performance and quality improvement focusing on preventive measured for both online and Batch by reducing Batch service failures and to reduce Low severity ticket inflow by deriving IA documents for PSS Code fixes for recurring issues. End to End Support has to be provided Tunjukkan kurang

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  Ocbc bank

  Jan 2016 - Sept 2016

  Associate vice president

  Role and responsibilities are BAU Support, Enhancement, Vendor/Stakeholder Management(Internal/External) and Maintenance of supported application such as BNM Regpro, BNM ITEPS,BNM Finet,BNM Statmart,BNM FISS, CCRIS submission and Payroll system.

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  Experian microanalytics

  Jun 2016 - now

  Operations manager