Experience

• 

  Quantum basics

  Jan 2009 - Jan 2013

  Human resources business analyst

  • Spearheaded developing and implementing initiatives to improve Human Resources policies, procedures, and programs, focusing on identifying cost efficiencies and enhancing cross-functional benchmarking reporting and metrics.• Led annual benchmarking and continuous improvement efforts, collaborating with management teams ensuring effective tracking and reporting of cost-saving endeavours.• Resolved 90% of organisational conflicts through effective conflict management strategies, contributing to a positive and collaborative work environment. Show less

• 

  Cedar microfinance

  Jan 2013 - Jan 2016

  Human resources business analyst

  Implemented a comprehensive project to optimise the talent acquisition process, enhancing efficiency by 32% and ensuring alignment with business objectives. Successfully deliver projects by identifying pain points, designing solutions, and implementing improvements.• Partnered with technology teams to gather requirements for a new applicant tracking system (ATS), ensuring it addressed pain points and supported process improvement.• Collaborated with HR and project management teams to design streamlined, technology-enabled recruitment workflows, reducing time-to-fill by 17%.• Acted as a change agent, managing changes resulting from new requirements and defects through the implementation process, ensuring smooth adoption.• Analysed information flow across different business processes and systems, aligning them with business objectives and improving efficiency by 23%.• Achieved a 95% compliance rate with the updated HR Policy, ensuring alignment with industry best practices and regulatory requirements.• Established and implemented a robust staff performance evaluation and contract management process, enhancing employee performance and accountability. Show less

• 

  Apt foundation nursery & primary school

  Jan 2016 - now

  School administrator

  Facilitated the delivery of the school’s LMS platform, analysed business requirements and processes through document analysis, interviews, workshops, and workflow analysis, and translated stakeholder requirements into over ten tangible deliverables such as functional specifications, use cases, user stories, workflow/process flow diagrams, and data flow/data model diagrams.• Analyse high-level school objectives and collaborate with cross-functional teams to develop strategic partnership initiatives that align with the School Partnerships Program.• Design and implement a comprehensive project management framework to ensure effective execution of partnership initiatives, including planning, tracking, reporting, and communication.• Collaborate with internal and external stakeholders, fostering strong relationships with school teams, executive and managerial level representatives from public and private sectors, and governmental agencies.• Conduct thorough business analysis to identify administrative improvement opportunities, implement new processes and functions, enhance operational effectiveness and mitigate risks by 7%.• Streamline administrative functions to improve efficiency, reduce fraud, and ensure compliance with regulatory requirements, resulting in an 18% reduction in processing time and a 12% decrease in instances of non-compliance.• Provide regular progress updates and project completion reports to executive and managerial teams, showcasing the successful execution of initiatives and achieving 75% of the programme objectives Show less

• 

  Rky consulting services ltd.

  Jan 2023 - now

  Business analyst | project manager

  Oversee the end-to-end development of a retail client website by managing all aspects, including project scheduling and requirement elicitation of the Software development lifecycle. • Conduct in-depth discussions with client’s key to understand their vision, objectives, features and requirements for the website to achieve 100% stakeholder satisfaction• Document current ('As is') processes related to the website development, ensuring all information was centrally retained and managed with change and version control.• Collaborate with UX/UI designers to create mockups that translate stakeholder requirements into visually appealing, user-friendly website designs.• Led the business and systems process analysis, identifying areas for improvement in the website's functionality, quality, and data management.• Streamline internal communication processes between teams, resulting in a 20% reduction in feedback loop duration between development and design teams.• Estimate and manage resources effectively to ensure project objectives were reached within stipulated deadlines, boosting efficiency by 16%.• Partner with cross-functional teams to align requirements, provide viable solutions, and ensure the website fits the overall product vision.• Managed the development of the project plan, business cases, status reports, and RAID (Risks, Assumptions, Issues, Dependencies) logs for the Bis-Venture website project. Show less