Experience

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  Carmax

  Jun 2015 - Oct 2017

  Software developer

  I worked on multiple projects from upgrading applications and databases to working on user experience software that is in direct contact with customers. I worked on both front end and back end development as well as leading projects that affect multiple teams and associates throughout the company.

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  Rsm us llp

  Oct 2017 - Jul 2019

  Sr. technical consultant

  Microsoft Dynamics AX Technical Consultant

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  Absencesoft

  Aug 2019 - Apr 2021

  AbsenceSoft, back by Bow River Capitol, is a leave and accommodation management solutions provider, delivering scalable, easy-to-use, and configurable software to manage FMLA, ADA, disability, and many other forms of leave easily and efficiently. Built by leave professionals, for leave professionals, AbsenceSoft now covers over 5 million lives.

  • Director of Solutions Architecture

    Apr 2020 - Apr 2021

  • Production Support Manager

    Aug 2019 - Mar 2020
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  Veilsun, inc.

  Apr 2021 - Oct 2021

  Snr. solutions architect
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  Insurium™

  Oct 2021 - Jun 2022

  Vice president of technology services and delivery

  Insurium™, backed by Bow River Capital, is a market-leading InsureTech firm providing small and mid-size commercial insurance companies with a unified 360-degree view of the insurance process life cycle. The Insurium™ platform is a cloud-based software supporting the core insurance operations functions such as underwriting, rating, policy administration, billing, claims management, loss control, regulatory compliance, self-service portals, reporting, and analytics. The company’s existing client mix includes a variety of P&C insurance carriers, captives, public entity pools, workers’ compensation self-insured groups (SIG), risk management firms, and third-party administrators (TPA).Learn more at insurium.com, or follow the company on LinkedIn or Twitter. Show less

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  Productplan

  May 2022 - Dec 2022

  Vice president of customer success

  ProductPlan, backed by Bow River Capital's Software Growth Equity Fund, is a market-leading, cloud-based Product Management platform. The company designs and delivers flexible, easy-to-use software systems to manage the entire product lifecycle journey from product innovation and crowd-sourced ideas, product roadmapping, product launch, to seamless integrations easily and cost effectively. ProductPlan is trusted by companies of all sizes and across every industry vertical to shorten time to market, reduce risk, and improve visibility and execution. Learn more at www.ProductPlan.com or follow the company on LinkedIn, Facebook, or Twitter. Show less

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  Oneguide

  Feb 2023 - Oct 2023

  Head of customer operations

  As a part of the team at OneGuide I paved the way for a growing Customer Success department. While maintaining consistent and professional communication with every customer I was able to create success plans, identifying potential users and implementing growth initiatives to expand the current user base. I created data reporting dashboard for each client to measure user engagement and retention scoring to help manage accounts with transparency. While supporting all clients post sale I created and codified all standard customer success processes to mature the first customer success motions for future scalability. Show less

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  Showd.me

  Jan 2024 - now

  Senior product manager