Experience

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  In-solutions global pvt. ltd.

  Jul 2014 - Sept 2015

  Junior software engineer

  .Requirement gatheringandanalysisforreconciliationandMIS Application software development.. Performing client evaluation after prototype development . Assisting in system testing and acceptance testing .PreparingMISbusinesssalesreport. Analyzing the reconciliation data and aided in reconciliation & accounting reporting.

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  Percept ltd

  Oct 2015 - Mar 2023

  Senior business analyst

  .Working on State Bank Foreign Travel Card Multi-currency MasterCard project since Oct 2015 to Mar 2023.. Supervising the day-to-day operations of Forex card issuance, activation, load/reload, and transaction processing. Ensuring smooth and efficient functioning of all operational processes.. Ensuring compliance with relevant regulatory guidelines and implementing risk management practices to safeguard against fraud, money laundering and other operational risk associated with Forex card services.. Collaborating with external vendors, card issuers, and technology providers, to establish and maintain effective partnerships for seamless Forex card operations.. Trackingandanalysing competitor activitiesfor providingvaluable inputs for product improvement. Overseeing customer support activities, resolving customer queries andescalations related to Forex card operations, and ensuring a high level of customer satisfaction.. Continuous assessing and improving operational processes, implementing automation and technology solutions to enhance efficiency, reduce costs and streamline operations.. Generating operational reports, analysing key performance indicators (KPIs) and providing insights to senior management for informed decision-making and strategic planning..Activatingandauthorizingbranchesforthecardissuance. Show less

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  Reliance retail

  Mar 2023 - Jul 2023

  Manager

  .Working on Reliance retail’s JioMart Partner Merchant Onboardingproject since Mar 2023.. Leading Cadence call, Reviews, training sessions, Troubleshooting issues during processing.. Providing Business updates to the Internal/ External Stakeholders through MIS, Analytics.. Managing long-term business relationships by ensuring the smooth execution of integration, automation and optimization initiatives with business and technology teams.. Delivering consultations to the current merchant for smooth Onboarding process.. Workingclosely with sales, training,technologyand channelson day to day operational processes and alert trigger when anything off-track throughout the Onboarding process. Show less

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  Plexus physiotherapy center

  Jul 2023 - now

  Head manager

  Helped establish and manage my wife’s clinic, overseeing key operational tasks such as vendor relations, inventory management, and financial planning. - Worked part-time to provide financial support, balancing professional and family responsibilities. - Strengthened multitasking, resource allocation, and business management skills in a small business environment.