Experience

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  Tmp worldwide

  Jan 1999 - Jan 2001

  Crm consultant

  Joined a leading provider of customer relationship management and business intelligence systems to oversee operations of Front Office Applications including internal implementation of Siebel Application. Duties entailed managing installation, upgrade, operations and maintenance of applications including Siebel applications and databases; defining business objectives and implementing key initiatives.Partnered with the Siebel Engineering for resolving Siebel product issues and Performance/Scalability/ Reliability testing. Partnered with Product Marketing for continuous product improvement, presenting new features and functions to external customers.Clients: Loancity.com, Siebel Systems, Monster.com and CHASE HQ Show less

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  Bea systems

  Jan 2001 - Jan 2003

  It analyst

  Rolled out Siebel to Worldwide team, which involved territory alignment, enabling visibility and additional system administration tasks. Developed interfaces to exchange data between Siebel and other applications like Peoplesoft, Rubric (Marketing Application System). Worked on performance tuning. Have done data cleansing and archival of business data. Tuned the Territory Assignment using skills based model. Generated complex reports using Siebel VB/COM.

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  Candle corporation

  Jan 2003 - Jan 2006

  Crm specialist

  Responsible for Development, Implementation, Systems Administration and Analysis to design and manage their CRM system, and data warehouse applications. Led and managed post merger IT application integration activities during IBM’s acquisition of Candle.

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  Ibm

  Jan 2006 - Jun 2017

  Employee

  At Watson Data Platform (IBM Cloud), responsible for managing the day-to-day automation/promotion to production/etc. aspect of continuous integration. Includes responsibility for administration and operations of the development and live production environment. Developing automation for self-healing, optimization, elasticity, high availability and other automation to deliver an enterprise class managed service. Lead ISO27001 and SOC2 security compliance audit.Provide support for IBM Business Process Manager (BPM), WebSphere Process Server (WPS), WebSphere InterChange Server (WICS), WebSphere Lombardi Edition (WLE), and WebSphere Adapters, IBM CastIron through direct communication with engineering departments of Fortune 500 companies. Resolve transactional production issues impacting live revenue. Interface with customers and product development, resolving problems through code fixes and alternate configurations. Work with upper management analyzing metrics and report on product performance. Addressed all customer inquiries relating to technical information on WBIC and WebSphere Commerce, product application recommendations and technical usage of products. Tracked and analyzed all customer complaints, identified complaint trends, and recommended process and product improvements to resolve complaint trends. Show less

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  Workday

  Jun 2017 - now

  Environment automation services

  In this role, dedicated to automation needed for new services uptake within Workday customer environments. Responsible for working through POC's and environment verification before any new service can be formally introduced into customer environments.