Experience

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  Waker overseas international volunteer

  Jan 2012 - Jan 2013

  English interviewer

  * English interviewing candidates for joining overseas volunteering jobs* Giving presentation about overseas volunteering jobs to attract potential volunteers

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  Taiwan fund for children and families

  Jun 2012 - Jun 2014

  Translator

  * Translating communications from English to Chinese in formal communication format for sponsors.

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  Oh! study education center

  Jan 2013 - Jan 2014

  Interpreter

  * Interpreter at Study Abroad Fairs, communicating, contacting with the representatives from Wilkes University and San Jose State University * Advertising Study Abroad Fairs in universities to attract students visiting fairs, promoting courses for 150+ potential students signing up

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  Mai hsiang e-commerce ltd.

  Jan 2014 - Jan 2018

  Social media manager

  * Lead marketing team with 4 members : define business strategy, execute marketing campaigns, operate social media accounts with more than 5,000 followers.

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  Planet technology corporation hq

  Nov 2015 - Jun 2019

  Business development manager

  * Develop relationships with clients from exhibitions, marketing activities while coordinating with 150+ distributors across North and South America, meet a €690K monthly sales target.* Win a €480K bid to supply IT products to the Mexican Government, involving procurement negotiations, innovative technical discussions, and coordination with stakeholders.

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  中華電視公司 (chinese television system)

  Jan 2018 - Jan 2019

  Freelance journalist

  * News Anchor Training Certificate: Won an internship for the Chinese Television Systems 59th News Anchor Training Programme. Successfully completed with certification and developed skills in professional news reporting and journalism.

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  Sheffield university management school

  Jan 2019 - Jan 2020

  Mba [master of business administration]

  * Bison Frames UK Ltd Marketing Consultancy Project: Successfully conduct a marketing consultancy by analyzing vast amounts of data helped to expand and raise brand awareness for the company and aided them in achieving a 50% increase in annual sales.* Dissertation: How Digital-only Banking Disrupted Traditional Banking: Exploring to what extent in the UK has digital- only banking disrupted the traditional banking sector, and drawing conclusions on what traditional banks can learn from this. Exibir menos

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  Amazon

  Jan 2020 - Jul 2022

  Aml compliance specialist

  * Perform EDD [Enhanced Due Diligence], CDD[Customer Due Diligence] assessments on new and existing clients while strictly adhering to both internal group policies and country-specific regulations.* Primary liaison for 100+ huddle, collaborating with senior management to streamline cross-functional communication.* Efficiently assess 150+ clients backgrounds weekly to minimize risk and optimize customer experience on Amazon. * Lead UK team with 5 members for weekly Knowledge Sharing Session: provide shadowing sessions, coach with advice on investigation process; aid new hires peer review, support them achieve weekly metric from average 65% to 100%.* Enhance client onboarding with strategic projects, reducing backlog work by 60% through effective stakeholder collaboration. * Received 2022 KYC Compliance Champion Award for going above and beyond in my role. Exibir menos

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  Standard chartered

  Jan 2022 - Jan 2024

  Client services manager/ aml specialist

  * Work cross-functionally with Relationship Managers, Sales&Trading, Securities Service, the value chain to deliver excellent client service while managing multiple time-sensitive projects.* Foster strong relationships with FI [Financial Institutions], corporate clients for onboarding process and initiate KYC regulatory activities for client lifecycle management (e.g. PEP, FATCA, CRS, MIFID, etc) to meet monthly target.* Coordinate FM [Financial Market] onboarding needs and ensure a seamless transition after KYC completion.* Perform GAP Analysis on files and gathering information internally and externally to remediate cases. Investigate, analyse and monitor client source of funds and source of wealth for suspicious activity.* Ensure all activities comply with risk management guidelines, including conducting Sanction Risk Assessments. Review potential sanction nexus/PEP escalated issues independently to determine whether to escalate to CFCC [Financial Crime Compliance] Advisory or classify as false hits. Exibir menos

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  Amazon

  Jan 2024 - now

  Kyc [know your customer] analyst

  * Perform EDD [Enhanced Due Diligence], CDD[Customer Due Diligence] on Low, Standard, high risk onboarding clients from Asia, UK, US, EU complex escalated cases by evaluating transactions, PEP, listings, analysing complex corporate structures.* Develop and maintain strong relationships with prospective and existing clients, ensuring compliance with CDD [Customer Due Diligence] requirements by achieving weekly metric.* Collaborate with senior management to drive a 35% enhancement in the quality of team outputs and remediation plans to meet SLA [Service Level Agreements].* Enhance operational efficiency by reviewing current AML policies, mentor junior specialists on risk-based decisions.* Conduct compliance monitoring risk assessment with SIV [Seller Identity Verification] team to reduce backlog rate from 55% to 26%.* Take ownership to support UK and EU clients, successfully improving completion rate from 25% to 48%.* Achieve 160% performance metric while maintaining top quality standards with a 100% passing rate. Exibir menos