Experience

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  Amazon

  Jun 2020 - Dec 2020

  Warehouse worker

  Meticulously maintained and tracked inventory in a fast-paced environment, demonstrating strong attention to detail and data accuracy Collaborated closely with cross-functional teams to ensure timely and accurate order fulfillment, fostering teamwork and communication skillsDeveloped a keen problem-solving ability while resolving logistics and operational challenges

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  University of washington

  Dec 2020 - Sept 2021

  Sales desk assistant

  Collaborated effectively within the team to promptly address customer inquiries, spanning phone, email, and in-person channels.Maintained meticulous documentation and management of customer data within the directory, upholding data integrity standards.Expertly de-escalated situations involving aggressive customers, preserving a harmonious service environment.

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  Banana republic

  Dec 2020 - Apr 2021

  Customer experience specialist

  Skillfully engaged with a diverse customer base, actively listened, and provided effective solutions.Quickly and effectively handled unexpected situations, adapted to changing demands, and maintained composure.Exhibited strong attention to detail, organizational skills, and proficiency with retail software, enhancing customer interactions and ensuring accuracy.Demonstrated the ability to work effectively within a diverse team to achieve shared goals, fostering a positive work environment. Show less

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  Nintendo

  Nov 2022 - Jun 2023

  It support specialist

  Assisted 3000+ customers with product inquiries, order requests, and technical support achieving 100% customer satisfaction and zero negative reviews.Streamlined customer service by translating complex hardware and software concepts into understandable language for non-technical personnel, increasing user satisfaction by 20%Improved products by consolidating customer software feedback to company developers, leading to a 40% reduction in post-update issues.Resolved customer server connectivity issues through troubleshooting and collaboration, achieving a 30% system reliability improvement while minimizing downtime and revenue loss.Implemented efficient repair ticket system for malfunctioning hardware and software, resulting in the successful restoration of over 1000+ products. Show less

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  Dependable supply chain services

  Oct 2023 - Jan 2024

  It help desk support

  Implemented secure access controls using Key Fobs, establishing on-premise security permissions utilizing active directory resulting in the application of 700+ key fobsEnhanced security measures by proficiently managing user permissions through Active Directory and Microsoft Admin, resulting in a 0% incidence of security threats among internal employees.Proficiently set up and repaired PCs and Thin Clients, including essential program installations, system updates, and security enhancements through Firewalls and PowerShell hashing, resulting in successfully completing over 30 PC builds.Effectively managed and resolved user issues through a comprehensive ticketing system, ensuring timely and accurate documentation of incidents, requests, and resolutions for streamlined IT support. Show less

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  Dexian

  May 2024 - now

  It support specialist