Experience

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  Sonoma county rental information and mediation services

  Jan 2000 - Jan 2001

  Volunteer

  Set appointments for mediation between landlords and tenants, assisted in law interpretation guidance and attorney referrals, answered multiple phone lines, performed data entry and meeting notation.

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  Trust property management

  Jun 2001 - Jul 2003

  Leasing agent

  •Inspect the properties and models/vacants daily (for curb appeal and maintenance needs) before we opened•Greet prospective residents and tour vacant apartments with the goal of gaining rentals by highlighting property amenities and overcoming objections in a friendly and knowledgeable fashion.•Create new resident files and complete all applicable paperwork associated with new residents.•Interact professionally and with the highest level of customer service with residents, prospective residents, vendors, co-workers, and associates.• Help Generate Leasing opportunities with Active Follow-up procedures – Email and Mail Thank You cards / notes Show less

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  Western wireless

  Feb 2003 - Aug 2005

  Customer service representative

  Answered hundreds of high stress calls on a daily basis through the Call Center queue. Performed contract reviews and modifications. Ensured conflict resolution with customers and performed accounts receivable duties and data entry.

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  Notaries 2 you

  Jul 2003 - Aug 2020

  Owner/notary public

  Assists in the coordination of appointments with customers. Reviews, prints and prepares loan documents for the signing. Presents the paperwork to the clients and provides brief explanations to the borrowers. Performs clerical duties such as faxing, secure shipping and tracking of highly sensitive and confidential material.

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  International academy of design and technology

  Sept 2005 - Sept 2008

  Student
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  The territory ahead

  Feb 2009 - Aug 2010

  Keyholder/manager

  Created long lasting relationships with customers assuring their return and investment in the company product. Responsible for clienteling and marketing campaigns within the store. Assisted and supervised floor set and visual merchandising revisions. Assisted with inventory procedures and headlined recovery of standards. Assisted in the training of new employees and acted as Manager On Duty on a daily basis by running reports and performing additional opening and closing duties. Programs: POS, Mozart, Word, Outlook, Telecheck, Excel. Show less

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  Ann inc.

  Aug 2010 - May 2011

  Sales associate

  Ensured the highest level of customer service by creating a meaningful relationship and assisting with styling and product knowledge. Took part in the visual merchandising process, including stocking of product and high levels of standards. Assisted management with training of employees in the previous tasks. Cited by supervisors and colleagues for the consistency of performance and business values.

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  Talbots

  May 2011 - Mar 2012

  Stock lead/sales support

  Processes receipts, transfers, markdowns, customer orders, MOS and damages. Assists with visual merchandising: floor sets, window displays and signage. Supports the sales team by maintaining product stocked on the sales floor and performing fitting room and POS/cash wrap duties. Managed a team of 3 to ensure standards and timelines are met according to store needs.

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  Dsw

  Apr 2012 - Mar 2013

  Sales associate, merchandiser

  Membership sales, securing future clients with exceptional service and product knowledge; orders and returns. Performs visual merchandising duties, maintenance and floor set updates, ensuring the company’s high standards are met as well as cleaning. Training of employees in company’s practices.

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  Riverstone residential sf, llc

  Apr 2013 - Sept 2013

  Leasing consultant

  Leasing, advertising, move in paperwork and inspections, tax credit paperwork, rent collection, weekly reports, maintenance coordination, inspections and quality control. Partnership building with public agencies and providing federal and local law information to the public.

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  Palladium real estate services

  Dec 2013 - Sept 2014

  Leasing consultant

  Leasing, advertising, move in paperwork and inspections, rent collection, weekly reports, maintenance coordination, inspections and quality control. Partnership building with public agencies and providing federal and local law information to the public.

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  Allied residential

  Oct 2014 - Jan 2018

  Property manager

  Managed 4 properties simultaneously (78 units) then a King Co property (174 units), Floating Manager, Mentor and Trainer. Working knowledge of Tax Credit/Affordable Housing Programs including Voucher based programs, Accounts Payable/Receivable, Fair Housing. Rent collection, weekly reports, maintenance coordination, inspections and quality control. Partnership building with public agencies and providing federal and local law information to the public.

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  Renters warehouse

  Jan 2018 - Sept 2020

  Operations Manager/Property Management – WA State PortfolioManagement of 790 homes, comprising of single-family homes, condos, duplexes and small complexes, Test Market for Appfolio transition to SalesForce, Fair housing, housing voucher training, head of lease modification negotiations for WA portfolio, lease enforcement, client and tenant guidance and negotiations, guidance and assistance of various departments:o Housing move in procedures, Sales team supporto Compliance, Leadership training, team support and coachingo Accounting, payment plan & rent collection, processing of funds and keys for the portfolioo Evictions including court visits, Dispositions/Move outs o Customer service, Maintenance, Inspections, Cancellationo VIP Portfolio Services Show less Management of 790 homes, comprising of single-family homes, condos, duplexes and small complexes, Test Market for Appfolio transition to SalesForce, Fair housing, housing voucher training, head of lease modification negotiations for WA portfolio, lease enforcement, client and tenant guidance and negotiations, guidance and assistance of various departments:o Housing move in procedures, Sales team supporto Compliance, Leadership training, team support and coachingo Accounting, payment plan & rent collection, processing of funds and keys for the portfolioo Evictions including court visits, Dispositions/Move outs o Customer service, Maintenance, Inspections, Cancellationo VIP Portfolio Services Show less

  • Operations/Portfolio Manager

    Jan 2018 - Sept 2020

  • Operations/Portfolio Manager

    Jan 2018 - Sept 2020
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  Cbre

  Jul 2022 - Apr 2024

  Associate real estate manager

  Management of Industrial Portfolios, Capital Budget resource management, RFP & Contracts Management.

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  Jsh properties, inc.

  Apr 2024 - Dec 2024

  Commercial property manager

  Commercial property management of mixed use assets, budgeting, financial reports, client, tenant and vendor relations, property inspections and repairs, tenant and landlord improvements.