Experience

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  Waitrose & partners

  Jun 2007 - Jan 2013

  Section manager

  Serving customers and dealing with enquiries and complaints, developing good inter-personal and communication skills.Completing receipt and dispatch documentation – continually checking products due to the food standards and running the dry goods section.Responsible for till operation and cashing up at the end of the day.Monitoring and timely replenishment of stock.Liaising closely with the Branch Manager as well as those from Head Office.Responsibility for inexperienced workers, whom I train and build their confidence and knowledge within the Branch. Show less

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  Loughborough university

  Jan 2011 - Jul 2012

  Mentor

  Mentored students whom were in an underprivileged school, with difficult home backgrounds and needed extra support at school; to deal with both home life and the completion and school work. I would go on a weekly basis for a one hour session to help with any homework issues, personal worries and career advice. This was a very rewarding experience and I took pride in being able to help others and see a difference in results from homework, attitude changes and outlook on life.

• 

  Santander uk

  Sept 2013 - now

  • Developing and tracking Workstream and Stakeholder Plans to ensure ‘business readiness’ of all impacted stakeholder groups in all key areas further to the Operational Resilience Regulation that came into effect 31st March 20222.• Creating and deploying strategies for awareness, colleague communication & knowledge sharing.• Creating presentations for delivery to specific stakeholder audiences.• Defining and executing an education & training strategy and managing the coordination and facilitation of training courses and publishing learning materials.• Writing and delivering programme communications as well as designing and developing an Operational Resilience intranet site.• Formal governance workstream reporting to Steerco including status updates on progress, risks and actions. Show less A fast track management scheme where I completed a variety of roles (as detailed below):Corporate and Commercial:Relationship Manager: Built and maintained strong relationships with our customers, internal stakeholders and the wider professional community, as part of my relationship management role. I work alongside relationship directors to support customers and provide exceptional customer service. I am currently expanding my skill sets; conducting financial analysis, planning and modelling, and building upon my understanding of the credit processes.Digital Banking: Shaping Banking Services and Products through Digital ServicingWorking within this team I supported the delivery and drove optimised customer journeys through digital channels. I identified and developed new initiatives to further improve the digital facilities available to our customers and staff; and advance the development and advocacy of Online and Mobile Banking; to help businesses and people prosper. Branch Retail Banking:Controls Manager; I ensured the safety and security of our customers whilst maintaining a faultless customer experience and creating value, delivering across a balanced score card and managing a team of up to 3 people, coaching and engaging them in delivery of key business goals, highlighting the benefits for them and our the customers.Qualifications:The Chartered Banker InstituteInstitute in Leadership and ManagementEconsultancy course: E-commerce and Online Retailing Show less

  • Operational Resilience and Continuity Business Partner

    Apr 2022 - now

  • Operational Resilience Business Readiness Manager

    Oct 2021 - May 2022

  • Product Proposition Manager - Business Banking

    Sept 2018 - Oct 2021

  • Divisional Change Manager London and East

    Jan 2017 - Oct 2018

  • Relationship Manager

    Sept 2015 - Dec 2016

  • Retail Graduate Scheme

    Sept 2013 - Sept 2015