Experience

• 

  Web design extended and on the rocks pub, plovdiv, bulgaria

  Feb 2005 - Jan 2013

  Managing director

  Managing Director• Oversee daily operations of a 70-seater Restaurant • Head Chef, managing a team of 15 culinary staff and 10 servers• Training regime of all chef roles from commis – Sous chef• Engagement in whole recruitment process- sourcing, interviewing and on-boarding• Menu design and implementation• Strategic planning• Client communications including negotiations on price • Communicate and collaborate with all vendors on supply availability and price• Ensure all staff is on time and performing up to standard• Ensure HACCP procedures are followed and maintain high standard of food safety• Financial management of entire operation including payroll Show less

• 

  Marcel's restaurant dublin

  Jan 2013 - Jan 2015

  Junior sous chef

  • Ensure the production meets the Restaurant standards• Ensure all staff is on time and performing up to standard• Ensure HACCP procedures are followed and maintain high standard of food safety• Taking stock and making supply orders.• Working within budget and manage wastage• Communicate and collaborate with all vendors on supply availability and price• Train and mentor new Chefs and follow up on development• Interviewing new recruits• Managed forecasting for all kitchen staff, including weekly roster and holiday management• Propose and develop new menu entries• Report to the Head Chef Show less

• 

  The westin dublin

  Jan 2015 - Oct 2017

  Sous chef

  • Ensure the production meets the industry standards• Ensure all staff is on time and performing up to standard• Ensure HACCP procedures are followed and maintain high standard of food safety• Taking stock and making supply orders.• Manage wastage • Communicate and collaborate with all vendors on supply availability and price• Train and mentor new Chefs and follow up on development• Interviewing new recruits• Managed forecasting for all kitchen staff, including weekly roster and holiday management• Propose and develop menus for the different outlets in the hotel as well as functions.• Report to the Head Chef Show less

• 

  Covalen

  Nov 2017 - now

  • Accountable for the overall Training strategy, driving the team to achieve the required strategic results across the 24/7 model.• Ensuring the Training teams are constantly being upskilled and developed in their careers.• Motivating team to meet performance goals and ensure standards are met at all times.• Maintaining the team in a state of audit-readiness at all times, in terms of process documentation, process adherence, recording of decisions, and any other steps deemed appropriate.• Mitigating resource constraints and allow to align training plans within capacity.• Ensuring accurate and detailed team reporting and ensuring ongoing data and trend analysis.• Building and nurturing the close relationship with Covalen’s Project Manager to ensure successful launches of Ops Readiness tasks such as: define training plans/schedules, provide insights/feedback and work on solutions for implementation.• Tracking team’s hours worked and ensure delivery against budget for operations.• Developing clear communication flow between day and out of hours teams to ensure consistency in delivery #OneTeam.• Regular succession planning by having robust performance /coaching conversations, recruitment activities.• Achieving low attrition levels and high levels of performance.Client Relationship• Managing overall training requirements, ensure training resources are available to roll out required new hire onboarding and Client program trainings.• Ensuring continuous improvement and effective knowledge sharing of Covalen and Client program training materials and overall close collaboration with Client training team.• Working to find creative solutions for Training and overall PTQ issues and present these to the business and stakeholders.• Flag, escalate and proactively manage business risks/incidents timely to the Client and Senior Management.• Develop and build a strong trusted relationship with the Client and with Vendor Management team. Show less As part of the Policy Training & Quality Dpt, I`m currently managing a Team of 11 SME`s distributed in Four projects. Managing community operations stakeholders expectations:- Scale review – Counter Terrorism, SPAM, RKN & Policy Coordinators - Policy Insights & Proposals - Analyze complex support flows and provide insights for process and policy improvements - Identify and analyze user trends, identify bugs, and work with cross-functional partners to implement change - Motivate and inspire Policy SME`s to develop projects assessing policy, creating materials and proposing new policy language, through quality insights in order to improve policy. Show less In October 2019 I was promoted to Policy SME for the EMEA region, supporting Bulgarian/Albanian/Greek/Romanian & Western Balkans markets. My main responsibility is to coach, mentor and support all content analyst in application of our social media client’s policies.Key responsibilities:• Lead and design different initiatives organized in collaboration with the Coach Team: Mentor’s Time, WMS, Doubt of the Week, Coach Sync… • Propose, organize and coordinate new policy- and coaching-related initiatives within the COVALEN CO TEAM • Organize and conduct workshops on the different ramp up areas for new Coach SMEs.• Mentor and support Reps performing coaching tasks within the team.• Participates in focus groups organized with the Training Team.• Collaboratively work with SME’s to ensure full regional coverage of operational queues and support functionality • Tracking Team Performance and Delivery• Reporting on all aspects of quality and policy performance to key stakeholders • Coordinate Shadowing and Reverse Shadowing Sessions for new hires, or reps trained in new flows, with the Anchor Mentor.• Ensure noobs are aware of all the tools and procedures in place on the team. • Monitor noobs ramp up on the flows and flag any training needs to TL.• Attend Weekly Sync Meeting to ensure Team alignment.• Keep team up to date with new flows and policies by regularly organizing refreshers, “Watch Me Work” sessions and Shadowing’s. • Implement weekly Action Plans based on the RCA. Follow up on the results on Quality, after Action Plan has been implemented. • Communicate all Policy Changes going live, and ensure full team comprehension • PiP collaboration: Responsible for organizing refreshers, shadowing’s or retraining in collaboration with the market lead.• Assisting in conflict resolution resulting from policy differences and application Show less • Monitoring reports of violation against client policies for one of the largest social media companies• Reviewing reported content and take the correct action according to the client’s terms of use • Working on high priority global and safety escalations within the Bulgarian market • Reaching the highest standard of quality within agreed turnaround times• Ensuring self-awareness of all policy updates and market trends• Identifying market specific trends and patterns and escalate them to the global team.• Forming new ideas and suggest ways to implement them in collaboration with market FTE’s for accurate policy application • Auditing market to ensure quality accuracy and assisting with improvement plans for under-performing reps • Maintaining and exceeding business KPI’s for productivity and quality Show less

  • Training Manager

    Jan 2023 - now

  • Policy Lead

    May 2020 - Dec 2022

  • Policy SME

    Oct 2019 - May 2020

  • Community Operations Analyst & Quality Auditor

    Nov 2017 - Sept 2019