Amanda Morris

Experience

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  Walt Disney World

  Feb 2020 - May 2024

  Attractions

  Facilitated guest interactions within the park, including communicating pertinent information and maintaining a high standard of customer service to ensure a magical experience Communicated pertinent information to guests within the park, prioritizing safety and efficiency while still maintaining a high standard of customer service to ensure a magical experience Prioritized guest safety by reacting promptly to medical emergencies and life-threatening technical issues.

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  Ackerman Insurance Services Inc.

  Jun 2024 - Oct 2024

  Project Manager

  Analyzed quality assurance and customer satisfaction metrics to optimize company workflows and products, such as restructuring the commission process. This included automating downloads and implementing functions to minimize the work required Assisted with the company-wide transfer from EPIC Software to EPIC Browser on time by providing training resources to the agents and simplifying the switch to minimize any possible stressors Designed and implemented new protocols for handling policy information to limit user error. This led to more accurate record-keeping and expanded capabilities with reports Monitored project progress through regular status meetings and reports to proactively identify and address potential risks or challenges that would impede company workflows Facilitated effective communication among team members by creating and providing training resources that detailed clear instructions on tasks and responsibilities. Show less

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  Margaritaville at Sea

  Jan 2025 - now

  Specialist, Crewing