Experience

• 

  Deltatel

  Jul 2004 - Jun 2009

  Nss engineer
• 

  Alcatel-lucent

  Jul 2009 - Jan 2014

  3rd level support on ewsd/hie/hig/his nsn equipments
• 

  Nokia

  Mar 2014 - now

  Provide expertise on onboarding & enablement processes to stakeholdersWork closely with business stakeholders identifying needs & requirementsEnsure seamless implementation of the captured requirements into existing toolsContinuously evaluate tools, procedures, processes, identify improvement areasDevelop proposals for enhancing efficiency, effectiveness, productivityObtain stakeholder approval, proactively communicate & disseminate information about changes & their impactAddress any concerns raised by stakeholders & provide appropriate guidance & supportCollaborate with other program managers to ensure consistency & harmonizationIdentify opportunities for streamlining operations & optimizing workflow efficiencyExplain, clarify processes, empowering team members to work independentlyFoster a culture of autonomy & self-sufficiency within the teamFacilitate knowledge transfer & expertise in the teamDevelop a structured program to nurture the growth & development of team membersCoach & mentor team members into subject matter experts in their respective areasEngage in collaborative decision-making with internal stakeholders to determine new areas of focusMake decisions based on available headcount, bandwidth, current knowledge & experienceBalance resources & capacity to effectively deliver on agreed-upon KPIsDevelop plans for headcount allocation, yearly budgetContinuously seek opportunities to improve the team's activities, performance, efficiency, optimize resource utilization, address gapsServe as the primary escalation point for resolving complex presales, pricing challenges ensuring timely resolutionCollaborate with relevant stakeholders to address critical concerns & mitigate potential risksEstablish & maintain a robust governance framework to monitor team operationsImplement performance measurement metrics to evaluate the team's effectivenessCollaborate with stakeholders to define new partner portal features Show less • Conceive pricing strategy & structure based on growth models, value capture for technicalsupport offers, both renewals & system-led cases; assume lead pricing position & coordination• Conceive the voucher & discount structure and assessment for each case, in order to help account managers win the cases• Future growth possibilities analysis based on a chosen solution and available / future spectrum• Create & present business case briefings, including profitability estimations, SM & OP and othermetrics to help assess the profitability and opportunity of a deal.• Present the case to decision makers, from technical to commercial and strategy point of view.• Participate in the approval calls, explaining the chosen pricing model & strategy.• Prepare price benchmarks to support decision process.• Member of “GS Value Champions” – coaching and mentoring on Mobile Networks Services division subjects Show less - Manages and records the lifecycle of all major problems in the network, from first identification through further investigation, documentation and eventually driving implementation of determined solutions, with help from each service CTP;- Prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented.- Get to the root cause of incidents and then initiate actions to improve or correct the situation involving all necessary parties including other domains if necessary. - working together with Customer Technical Primes (responsible for each service inside IMS domain), Incident Managers, Change Manager to ensure that service availability and quality are increased. Show less - coordinating the process for assessing, authorizing, prioritizing, and managing changes in a major Dutch operator on IMS (IP Multimedia System) domain, together with the responsible CTP (Customer Technical Prime) of the concerned service;- coordinating changes coming from daily activities, for software updates and upgrades, corrections, hardware replacement, configuration modifications of NEs;- Change Request reception, the request analysis, categorization, documentation and scheduling, the Change ticket creation, the request review and technical evaluation;- Interaction with the customer's (Emergency) Change Advisory Board, the request approval or rejection and the management of rejected changes.- assuring regular feedback and communication to all concerned parties (customer, CTP, executing engineer, NOC, etc). Show less

  • Partner Enablement Manager

    Nov 2021 - now

  • Pricing Manager

    Mar 2019 - Nov 2021

  • Problem Manager, IMS domain, KPN project

    Sept 2015 - Feb 2019

  • Change Manager / KPN project

    Sept 2015 - Feb 2019

  • IMS support engineer

    Mar 2014 - Feb 2019