Experience

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  Diktyo internet

  Jan 2007 - Feb 2011

  Owner

  • Leadership and strategic management allowed me to have a profitable business. • Analysis and creation of the network structure in addition to the maintenance of computer’s hardware and software completed my technical responsibilities. • Developed customer service skills by providing solutions for numerous technical issues.

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  Ote group of companies (hto)

  Mar 2011 - Aug 2011

  Cti engineer & it support - university placement

  • Supervising operations of analysis and development of routing strategies, reporting and troubleshooting activities. • Supporting go-live activities and providing technical documentation for development and the architectural changes in the platform. • Program development and code modifications in many software integration projects.

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  Intracom telecom

  Feb 2012 - Jul 2013

  Genesys engineer

  • Analysis, design, development and consulting activities for companies such as Vodafone, Wind, OTE S.A, National Bank of Greece and Interamerican Insurance. • Working in numerous group projects helped me hone my team working and communication skills.• The ability to work successfully under pressure in many projects simultaneously led to my receiving critical acclaim from my colleagues and associates.• Constantly seeking to improve my knowledge and commercial awareness, has led to my obtaining numerous Genesys professional certifications.• Problem solving and time management skills resulted in delivering on time and acquiring a positive feedback from customers.• Report writing skills and extensive technical experience have been obtained in the majority of Genesys products. Show less

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  Ford motor company

  Jun 2014 - Sept 2014

  Simulation engineer - dissertation project

  • Analysis, design and development of a simulation model, which will affect the machining line in Dagenham plant.• Member of a team that has been awarded for numerous simulation projects.

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  Genesys

  Sept 2014 - now

  In my current role I have been engaged in multiple projects, either Agile or Waterfall, to provide business oriented high value services across all industries verticals. Part of my role is also to evaluate and improve existing business processes. I mainly focus on:Business DiscoveriesDigital TransformationSolutions Optimisation AnalysisChange Management Leading cross functional teams to ensure success on AI products and create successful and reference accounts.Build processes and templates around PS delivery and Business Analysis sessions.With experience and outside the box mentality, provide best practises, improvements and standards across Genesys platform. • Being part of cutting edge and innovative projects in one of the top 50 companies to work for.• Requirements gathering and analysis, implementation, customisation, detailed documentation and presentations are are just few of my daily tasks.• My main goal is to master my experience in the majority of Genesys products and I am always committed to provide excellent Customer Experience to all our clients.

  • Business Consultant - Senior Principal Consultant

    Apr 2021 - now

  • Business Analyst - Principal PS Consultant

    Dec 2019 - Apr 2021

  • Senior Professional Services Consultant

    Jun 2017 - Dec 2019

  • Professional Services Consultant

    Mar 2016 - Jun 2017

  • Associate Professional Services Consultant

    Sept 2014 - Feb 2016