Experience

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  Kids help phone

  Sept 2016 - Jan 2017

  Youth engagement placement

  Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and servicesSupported my supervisor in the development of Kids Help Phone school clubsManaged research project on the effects of bullying and how youth deal with mental/emotional health within a tight deadlineRecruited students from schools within Toronto and GTA to participate in Kids Help Phone school clubs in their respective schoolsPrepared Kids Help Phone information packages for events and schools Show less

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  Kids help phone

  Oct 2021 - Jan 2022

  Crisis responder

  Crisis management/interventionCollaborative problem-solvingCreated a plan for texter to stay healthy and safeActive listeningDelivered 1 on 1 support

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  The home depot canada

  Mar 2022 - May 2022

  Customer service specialist

  Ensured customers receive products and services requested in a timely and accurate mannerActed as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third-party agentsResolved issues, assess customer needs, and coordinated all order-related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.Processed eligible refunds for customers Show less

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  Bgc st. alban's club

  Jun 2022 - Aug 2022

  Youth mentor

  Modeled positive leadershipEnsured that all youths’ actions support the Club’s core values.Supported positive group interactionsEncouraged and supported youth’s participation, learning and growth.Ensured all youth are treated with fairness, respect and understanding.Maintained positive professional relationships with club members, parents, peers, volunteers, etcDevelop, plan, and implement age appropriate, inclusive, and innovative activities each day for youth.Always ensured the safety and supervision of the youth.Ensured that all incident/accidents are reported to supervisorDeescalate and resolve conflicts amongst youthEnsured First Aid boxes were maintained Show less

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  Sephora

  Jun 2022 - Nov 2022

  Beauty advisor

  Provides friendly and knowable service to all clients in Colour, Skincare, Fragrance & Cash areas. Passionate about Clients and greeted all clients who enter the store with enthusiasm. Provides courteous, knowledgeable service to clients Determines the client's needs and suggested products to meet their needs. Communicates product knowledge to clients as appropriate.Communicates inventory issues/concerns to Manager. Ensures compliance with sampling policies and procedures. Knowledgeable of special events/animations within the store. Participates in programs to reduce shortage/loss. Show less

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  Canadian society for medical laboratory science (csmls)

  Oct 2022 - Feb 2023

  Volunteer research assistant

  Assisting in the company's beginning development of Equity, Diversity and Inclusion policies through researchPlanning and coordinating CSMLS's personalized EDI journey

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  Sentient hr services

  Nov 2022 - Apr 2023

  Early childhood assistant

  Assist (Assistant) or implement (RECE) program planning and daily activities.Experience with infants-school ageProvide supervision and guidance of daily activities and special activities.Perform observations, transitions, and daily documentation.Lead small and large groups of children.Follow the guidance of the lead teacher and permanent staff of the centre.

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  Embrave agency to end violence

  Apr 2023 - now

  Residential counsellor advocate

  Conduct intakes, risk assessments and safety planningCo-facilitate support/educational groups for survivors impacted by violenceSupported residents with case management and counselling from a decolonizing approachDemonstrated experience in crisis support and ability to mediate conflict.Experience supporting clients with housing: Assisting residents to locate safe, affordable, and permanent housing accommodationsKept accurate. detailed, and up-to-date case notes using the internal database system and maintain confidentialityProvide timely services and thorough case management to all residents from a feminist, anti-oppressive, anti-racist harm reduction and trauma-informed lens Show less