Deep Enrich
Fady Nabih
998 followers
Cairo, Cairo, Egypt
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About me
Senior Customer service manager at Orange business services
Education
Helwan University Cairo
-Bachelor's degree Electrical and Electronics Engineering very good
Collège De La Salle
-High School Diploma Mathematics and Computer Science
Experience
SITA
Jan 2010 - May 2022Project Manager
Jul 2015 - May 2022Change manager - process Enhancement
Mar 2014 - Jun 2015Network Engineer - level 2 support
Dec 2012 - Feb 2014Resource manager
Jan 2010 - Nov 2012
Schneider Electric
May 2022 - Jul 2023Regional French Execution Project Manager
Orange Business Services
Jul 2023 - nowSenior Customer Service ManagerBASF account - unified communication
Licenses & Certifications
IT Information Library Foundations Certification (ITIL)
PeopleCertDec 2021
Ccna
CiscoCCNP
CiscoCisco Certified Network Professional (CCNP)
Cisco
ITIL® Foundation
AXELOS Global Best Practice
PMP
PMICisco Certified Network Associate - Networking
Cisco
Project Management Professional (PMP)
Project Management InstituteApr 2025
ITIL Foundation Level
ITIL CertifiedJun 2010- View certificate
Black Belt CX Customer Success Manager
CiscoMay 2025
Languages
- arArabic
- enEnglish
- frFrench
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