Experience

• 

  Muthoot fincorp ltd.

  Jun 2011 - May 2013

  Joint custodian

  Working with company's Software for Gold Loan, Gold Price, Forex, WUMT.Handling walk in customer and Convince them for the product like Gold Loan, Gold Coin, Forex, WUMT and Insurance.Manually Gold Testing & Verification Handling all the cash transaction as a Cashier.Handling all the account related work or Documentation work, handling emails and to co ordinate with regional & corporate office or other administratrative day to day activities.

• 

  Sharekhan

  May 2013 - Mar 2014

  Branch coordinator

  Coordinate with Branches [Pan India].Handling and overlooking performance of CRE's [CRE - Customer Relationship Executive].Taking steps to improve CRE performance.Providing training to CRE's at branch level.

• 

  Axis securities limited

  Oct 2015 - Oct 2016

  Executive

  Documentation, company Legal documents updates,Creating MIS, also Software Testing as tester

• 

  Caliper business solutions pvt ltd

  Nov 2016 - now

  Develops Healthy Customer RelationshipEnhances Customer TrainingEvaluates and Analyses Customer NeedsBuilds Trust and Transparency with ClientsOnboards New ClientsActs as a Customer AdvocateEncourages Customers to Upgrade their ProductsTraining clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance.Promotes Customer Loyalty • Understanding end to end operations and drive efficiencies through product or process to reduce turnaround times.• Run beta and pilot programs with early-stage products and Samples.• Work closely with the technical team to build the right product by clarifying their queries.

  • Key Account Manager

    Aug 2018 - now

  • Leads Key Account

    Nov 2016 - Aug 2018