Experience

• 

  Northwestern mutual

  May 2014 - Aug 2014

  Financial representative intern
• 

  Amazon

  Nov 2014 - Dec 2014

  Customer service experience intern

   Solved customer problems and answered questions about Amazon.com products and services, answering 10+ support tickets per hour. Issued refunds, authorized returns & new orders, and located lost packages within the system. Ensured that the customers either had their packages before Christmas or were compensated with gift certificates for the trouble.

• 

  Accountemps

  Oct 2015 - May 2016

  Contracted to Zimmer Biomet NW Processing purchase orders for orthopedic equipment, billing over $100,000 in POs per day.  Assisting the VP of Finance / HR with balancing of $15,000+ office credit card accounts, along with billing of freight charges, which average $75 per purchase order.  Managing the master freight log, tracking and determining billable status for over 1000 individual transactions.  Managed the restock orders for a companywide recall, facilitating the return of over 2000 items.  Reconciled over 10,000 items through two different inventory systems as Zimmer and Biomet merged together with one system.  Spearheaded the company plan to overhaul the freight verification system, adding extra checks along the process to minimize loss of freight verification slips as they made their way from the inventory department to the billing department. Show less As the loan coordinator for the SBA department at Kitsap Bank, it is my job to handle incoming calls and maintain the front office, as well as tackle the omnipresent issue of missing documents during the business loan closing process. I work with executives of the company to increase efficiency and reduce wait times for clients looking to secure funds for their small business.I filled this role as a temp through Robert Half / Accountemps. My term was up, my superiors liked the job I did, and RH found another assignment for me before the assignment had even ended. Show less

  • Billing Specialist (Contract)

    Dec 2015 - May 2016

  • Loan Coordinator (Contract)

    Oct 2015 - Dec 2015
• 

  Beyondsoft

  May 2016 - Jan 2017

  Data analyst (microsoft vendor contract)

  Contracted to Microsoft Served as the main point of communication for over 600 Account Executives and Sales Managers, processing 20+ tickets a week and aligning over $1 Billion in Sales Quota throughout the region.  Oversaw multiple internal audits each quarter to ensure revenue, quotas, and payout data was verified as correct; Verified our internal systems matched the excel data from sales leadership  Processed termination & payments, fiscal year territory setups and quarterly payouts for the entire US East Region. Show less

• 

  Accountemps

  Feb 2017 - May 2017

  Vendor contact specialist - accounts payable (contract with univar usa, inc.)
• 

  Accountemps

  Oct 2017 - Jun 2018

  Portfolio analyst (contract with aegon, inc.)

  * Managed portfolio asset data for thousands of companies, including many fortune 500s* Ensured Fitch Ratings, Bloomberg, and Moody's Ratings data maintained 100% match accuracy between financial instruments and parties at all times* Properly sorted exceptions that arose in the system requiring further research

• 

  U.s. bank

  Jul 2018 - now

  Business technology analyst

  Guided the collections call center for consumer loans to close, ensuring over 100 agents constantly had calls to take from automated outbound call software Maintained an 80% service level and 100% outbound coverage every night between simultaneous Avaya, Genesis Soundbite, Livevox, Acqueon, and Verizon Callback systems.Worked as liaison between the line of business and IT, expediting tickets for quick and seamless solutions