Experience

• 

  Zara mexico

  Jul 2005 - Aug 2007

  Co-managing a men clothing department according to the company’s objectives and standards. Meeting established sales objectives. Supervising, coordinating, developing and motivating the sales team. Planning and cooperating with the general manager of the department for implementing promotional strategies. Attending customer complains, merchandise returns and warranty complains according to the company’s policies. Selling and promoting the company’s clothing line in the men department. Assisting customers and providing excellent customer service. Responsible for meeting individual sales goals, promoting new products, displaying items according to the merchandising standards, keeping the assigned area clean and organized, checking inventory.

  • Department Support Manager

    Jan 2006 - Aug 2007

  • Sales Representative

    Jul 2005 - Jan 2006
• 

  Monterico group

  Jan 2009 - Dec 2009

  Special events and promotions specialist

  Organizing the company’s participation in international fairs (preparing the promotional budget, contacting the hosting country, reserving the exhibition space, selecting the booth design, preparing the advertising and promotional material, taking care of logistics). Also responsible for presenting the activities of the company, and most importantly making contacts with new wholesalers to expand the company’s distribution network in USA and Canada.

• 

  Accenture

  Apr 2010 - Jul 2014

  Responsible for the invoicing and database integrity services delivered to a global banking and retailing company. Coordinating, training, monitoring and motivating a five member billing team to meet targets and achieve results. First point of contact for escalation resolution, including identifying root causes of disputes, agree on best available solution and establish controls to avoid future repetition. Securing the completion of SLAs and OLAs of the overall team. Communicating with client management at appropriate levels to report the expected revenue of each quarter and obtaining appropriate approvals for high revenue activities. To discuss with superiors and client issues that jeopardizes the estimated revenue of the quarter and to propose solutions. Personally, I possess a high interest in process improvements by automating and streamlining current processes. Show less Responsible for the financial and sales support activities in 5 Latin countries of a global banking and retailing client. The performed activities can be divided into the two following main groups:a) With Client: Monitoring the sales of the company and estimating the revenue for each quarter, improving the services provided to end users, and correct billing. Receiving information from the local team for organizing data and decreasing mistakes resulting in less revenue losses and reduction of additional work. Representing our client with their end users, solving issues related to services provided and invoicing inaccuracy, adhering to personal OLA and other agreed targets.b) With End Users: Tracking of purchases and cancellation of services, receiving and archiving legal agreements, securing its implementation, ensuring correct invoicing in terms of prices, periods and quantities. Communicating with end users to solve any doubts or questions regarding the provided services and updating our client’s database. Show less

  • Billing Processing Analyst (Also Responsible for Team Coordination Activities)

    Jan 2011 - Jul 2014

  • Data Migration (Temporary Projecct)

    Oct 2010 - Nov 2011

  • Knowledge Transfer from Spain to Czech Republic (Temporary Project)

    Apr 2011 - Apr 2011

  • Knowledge Transfer To Argentina Center (Temporary Project)

    Oct 2010 - Dec 2010

  • Billing Transaction Associate

    Apr 2010 - Dec 2010
• 

  Sap ariba

  Aug 2014 - now

  Responsible for a team of project managers executing a portfolio of accounts within diverse industries going through a digital internal transformation of processes with the objective of streamlining a unique buying channel and a touch-less e-invoice reconciliation process with their suppliers. The main responsibilities consist in monitoring successful executing of portfolio in the MEE region according to agreed timelines and goals, act as first point of contact to resolve any dissatisfaction and come up with a plan to address concerns with different internal delivery teams. Show less Project manager for a portfolio of accounts within diverse industries. Responsible for reaching customers’ project goals by creating a cloud network strategy connecting buying organizations to their suppliers. Serve as a business advisor providing analyses, identifying risks, highlighting opportunities and drafting project plans to meet program target and objectives. Building relationship with internal and external client parties. Training customers’ stakeholders for adoption of new technologies and easing the transition experience to new tools and processes. Internally, responsible for the growth and expansion of the company’s cloud business measured by the increase of on-boarded and transacting customers, reduction of time in product adoption and profit increase. Show less

  • Program Manager for SAP Cloud Procurement Applications

    May 2025 - now

  • Head of Adoption Services - EMEA South

    Apr 2018 - Apr 2025

  • Senior Manager, Network Enablement

    Jan 2017 - Mar 2018

  • Network Team Manager

    Dec 2015 - Dec 2016

  • Supplier Enablement Lead (With Project Management Skills)

    Aug 2014 - Nov 2015