Experience

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  Exotic cars services

  Nov 2018 - Jan 2021

  Workshop team leader

  Reporting directly to Service Manager - Conduct analysis of the maintenance service from the initial phases to the final performance.- Performed visual inspection and physical tests of the final step to ensure they met all desiredmaintenance.- Programming and updating the new campaign with technical reports for the needed car.- Interacting with the clients after delivering the service to ensure they met the company’s highstandards and for future improvements.- Handling and Controlling the whole process from the beginning to the customer's hands. عرض أقل

• 

  Abou ghaly motors

  Jan 2021 - Oct 2024

  Reporting Directly to the General Manager• Lead the development and expansion of the dealership network, resulting in a 40% increase in market coverage.• Develop and implement strategic plans to optimize network performance, improve dealer satisfaction, and achieve Sales and After-Sales targets.• Ensuring quality management systems are established, implemented, continuously improved, and aligned with operational requirements and future growth strategies.• Conduct regular performance assessments of dealerships and provide support and guidance to enhance operational efficiency.• Collaborate with cross-functional teams including Sales, After-Sales, Marketing, and Finance to align network development strategies with overall business goals.• Negotiate and establish agreements with new stakeholders, ensuring compliance with company policies and dealer standards. عرض أقل Reporting directly to After Sales Manager• Ensuring quality management systems are established, implemented, continuously improved, and aligned withoperational requirements and future growth strategies.• Cooperating with other internal and external departments to ensure the whole process strategy works well for everyaspect of the business.• Performing regular audits of the specified dealer standards for developing and enhancing the work process.• Support implementation of process improvements by training, consulting, and development plans to enhancethe competencies of our employees.• Localization, implementation, and further development of new customer service approach provided by Mercedes-Benz Germany.• Development of an IT system to a workflow system that supports the customer service journey and creates a specialexperience. عرض أقل

  • Quality & Network Development Supervisor

    Dec 2023 - Oct 2024

  • Quality Assurance & Training Specialist

    Jan 2021 - Dec 2023
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  Aw rostamani group

  Oct 2024 - now

  Quality control engineer