Experience

• 

  Mcdonald's

  May 2004 - Sept 2006

  General employee

  Sales and Customer Service

• 

  Orizaba veracruz city hall

  May 2009 - Jul 2009

  Public relations intern

  Assistant on the logistic of the events and public relations within the City Hall.

• 

  Walt disney world

  May 2010 - Aug 2010

  Intern

  Merchandiser and sales, ICP FWSE EPCOT (Club Cool, Pin Central, Art of Disney) High level of satisfaction with my performance company.

• 

  Unión de crédito mixta del estado de veracruz s.a. de c.v.

  Jan 2011 - May 2011

  Quality assurance

  Quality; Córdoba VeracruzUpdate of the manual for procedures and corrections on it for the certification on ISO 9001:2000.

• 

  Schott

  Jan 2012 - Dec 2012

  Quality assurance analyst

  Manufacturing; SCHOTT forma vitrum de México S.A. de C.V.Analysis of the process capability index on the production line of syringes, vials, ampoules and cartridges; Creation of formats for the analysis of the defects every month; Correction and updates for the drawings of the machinery used for the line (Autocad).

• 

  The walt disney company

  Jan 2013 - May 2014

  Food and beverage

  HR, quality control and hospitality.

• 

  Dun & bradstreet

  Jul 2014 - Jul 2017

  LATAM (MEX) Hoover's Specialist and full International Customer Service

  • Senior Business Consultant

    Jul 2016 - Jul 2017

  • Customer Service Lead

    Jul 2014 - Jul 2016
• 

  Cial dun & bradstreet

  Jul 2014 - Oct 2022

  LATAM (MEX) Hoover's Specialist and full Internationali Customer Service

  • Corporate Account Manager

    Jul 2021 - Oct 2022

  • Senior Business Consultant

    Jul 2017 - Jul 2021

  • Customer Service Lead

    Jul 2014 - Jul 2017
• 

  Apple

  Sept 2021 - Jul 2024

  Asc & sales

  Enhancing Apple brand awareness through delivering a customer experience and advocacy across both Retail and Telecommunication non-staffed points of sale.

• 

  Grupo cuprum

  Jul 2024 - now

  Key account manager

  Responsible for cultivating and maintaining strong relationships with key clients, understanding their needs, and ensuring they receive the highest level of service and support. Dedicated to driving growth, delivering tailored solutions, and helping our clients achieve their business goals.