Lauren Vincent

Experience

• 

  The Coffee Bean & Tea Leaf

  Jan 2005 - Jan 2007

  Shift Supervisor

  • New store opening* • Training and development • Inventory management • Product knowledge and sales • Administrative work • Cash management • Hiring • Performance management*Trained the staffs and prepared for the openings of the locations in Temecula, CA and Lake Elsinore, CA.

• 

  Starbucks

  May 2008 - Jan 2014

  • Executes key company initiatives • Diagnoses and addresses high level problems using a combination of experience, interpersonal savvy, operational tools and a variety of communication media • Prepares and analyzes financial reports • Drives results in customer satisfaction, quality assurance standards, employee environment, and profitability • Manages inventory • Recruits and hires utilizing Retail Hourly Hiring program • Scheduling and payroll utilizing Automated Labor Scheduling system • Ensures compliance with state and federal regulations pertaining to health, safety, and labor • Manages and provides feedback on employee performance • Works collaboratively to support district, region and company objectives • Represents and upholds brand and corporate values and mission • Educates staff on and upholds operational policies and procedures • Builds and maintains relationships with local community organizations Show less

  • Store Manager

    Feb 2010 - Jan 2014

  • Assistant Manager

    May 2008 - Feb 2012
• 

  AvalonBay Communities

  Dec 2018 - now

  • Lead 7-person leasing team comprised of 5 Consultants and 2 Sales and Service Supervisors by providing coaching and modeling of proper selling behaviors and of high-level customer service resolution, giving ongoing feedback on performance, including verbal and written counseling, and performance evaluations, to achieve results in meeting budgeted occupancy, positive rent change, renewal conversion, growth in other rental revenue• Oversee 11 person concierge team including 1 Front Desk Supervisor by managing the hiring process, scheduling, providing coaching and feedback, including performance evaluations, to deliver high-level customer service and to ensure safety and security of residents, resident information and privacy, and physical assets• Leverage various operational tools and reports to analyze data relating to customer satisfaction and to identify trends and address opportunities for improvement with appropriate cross-functional teams to achieve customer satisfaction as measured by Net Promoter System• Analyze financial reports to explain variance between budgeted and actual figures in revenue and expense categories Show less

  • Portfolio Operations Manager

    Aug 2024 - now

  • Community Manager

    Dec 2016 - now

  • Sr. Customer Service Manager

    Jan 2014 - now

  • General Manager

    Nov 2021 - Aug 2024

  • Sr. Community Manager

    Dec 2018 - Jan 2022