Alla Skubchenko

Experience

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  MaxBill

  Nov 2007 - May 2008

  QA Engineer

  Contributed in testing of billing systems and customer order management.

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  Code-It-Now (VideoNext https://www.videonext.com)

  May 2008 - May 2010

  QA Engineer

  VideoNext provides video-monitoring and analytics solutions for business and home in the USA.- Contributed to quality assurance for in-house video-monitoring applications, including testing of motion analytics and video player functionalities within embedded systems. - Prepared and executed multi-browser test scenarios for CRM applications, as well as multimedia and database projects on Windows and macOS.

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  LogNet Systems

  May 2010 - Feb 2015

  Lognet Systems Ltd is an innovative software vendor of customer care and billing solutions for communication and utility service providers. Israel.- Reduced billing generation process from 1.5 days to 3 hours, resulting in a significant billing capacity milestone of 800K (from 500K) by ensuring successful implementation, stabilisation, and incident management of replatforming the Meter Reading storage to Apache Cassandra NoSQL- Ensured successful Data Migration activities for the Telecom and Utilities businesses within multicultural projects. Show less

  • Senior QA Engineer

    Jan 2012 - Feb 2015

  • QA Engineer

    May 2010 - Jan 2012
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  First Utility

  Feb 2015 - Mar 2019

  QA Lead

  First Utility (later rebranded to Shell Energy) provided Energy and broadband solutions for business and home. 1K-5K employees. 1M customers.- Achieved increasing billing generation volume from 500K to 900K customers in a single month and billing accuracy from 96% to 98% billing yield during 2 years by ensuring stabilisation and customization of the Meter Reading storage.- Contributed to achieving stable billing on 1M customers database by running a stream for preparation of a Production-like environment and performing a series of performance test runs for cross-platform enhancements and system's scalability.- Managed tasks planning and mentoring of 4 QA Engineers (2 juniors and 2 middles) with providing regular performance reviews.- Increased and speed-up resolution of customer agents issues in 45% by contributing in data investigations and root cause analysis when resolving Production incidents.- Ensured stable and reliant system quality during major system upgrades and transformations like Oracle versions upgrades, moving backend billing part from CentOS to Ubuntu, customer migration etc by creating robust test strategy. Show less

• 

  Shell Energy

  Mar 2019 - Oct 2024

  Lead Quality Assurance Engineer/ Release Manager/ Scrum Master

  Shell Energy Ltd provided Energy and broadband solutions for business and home. 1st place in customer service in the UK in 2023. 2M customers.- Reduced billing errors to 10% by leading self-verified bills stream with data comparison and performance tests on production-like environment.- Improved collaboration with Devops and compliance teams as well as UAT team to 30% by running regular delivery review sessions and managing UAT support process - Introduced achieving daily status of test environment and delivery readiness by implementing automated environment deployment with overnight regression test and the rota duty for investigation of environmental issues - Increased delivery life cycle speed in 2.4 times by driving automation of regression tests to 95% coverage and integrating them into daily deployment pipeline, with making improvements in the delivery processes - Led quality vision improvements in the department; performed technical interviews for QAs, where 2 QA engineers were hired as a result.- Supervised building a self-organised 7-person multi-functional development team by managing a transition to Agile way of working, which led to fostering open-minded approach, efficiency, and improved quality of the project deliveries. Show less