Steven Johnson

Experience

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  Focus DIY

  Sept 2001 - Sept 2005

  Multi Skilled Sales Assistant
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  Reading Travel Centre

  Sept 2005 - Dec 2005

  Customer Service

  Whilst at my position at the Reading Travel Centre I was responsible for Issuing the public with Bus Passes and advising on the best options available, organising coach trips, printing of Bus company Identification and maintaining the shop floor.

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  JD Wetherspoon

  Jan 2006 - now

  Shift Manager

  To motivate our staff, focusing on a positive attitude and teamwork to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers. To ensure the smooth running of the pub in the pub manager’s absence, with the key aim of retaining and attracting new customers.My responsibilities include:Delivering excellent customer service and management at all times.Assisting in keeping the Bar, Kitchen, Floor and Toilets clean and tidy at all times.Keeping up to date with and managing promotions and changes.Effectively prioritising duties during shift and adapting to changes in circumstance.Managing opening and closing procedures within the pub.Managing and monitoring maintenance issues within the pub.Investigating cash management issues.Office administration including managing delivery notes, outlook emailing, productivity reports and investigative procedures.Managing and maintaining correct staffing levels.Recruitment of new staff adhering the the Equality act and the JDWetherspoon EDI Policy.Assisting in achieving sales and volume growth as well as meeting financial targets and working to set budgets.Managing and maintaining stock controls including ordering, delivery entering, daily kind checks and wattage.Dealing with customer complaints in a professional manner.Organising and running of team meetings. Looking to incorporate ideas from the whole team.Taking an active role in staff training, development and succession planning.Motivating all staff in a positive manner, focusing on teamwork to achieve the highest possible customer service and cleanliness standards. Show less