Abhijnan Goswami

Experience

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  Capgemini

  Oct 2015 - Nov 2021

  Associate Consultant

  COMPETENCIES• Windows 7 and Windows 10, Server Administration• Exchange Office 365• Knowledge in VMWare technology• Knowledge in VDI • Active Directory• Performed Lean methodology (A3) and analyze pain areas of the project.• Preparing Standard Process and Procedure for team.• Managing multiple reports.• High Level Knowledge in OKTA, Dropbox and OneDrive.CERTIFICATIONS• ITIL Foundation V3 Certified• ITIL Foundation V4 Certified• Capgemini IFS Certified• Capgemini Fit2Lead Certified• CEFR C1 Certified• Automation Practitioner Certified• Agile Leadership SkillsPROFILE• On the job experience on Active Directory, Citrix, and Exchange tools.• Vulnerability Management• Windows Security Management• Capacity Management• Create and Implement standard process workflow.• Organizing training sessions.• Survey and Escalation Management.• Increasing the Operational Efficiency of entire team.• Stakeholder Management• Major Incident Management.• Maintaining Knowledge Management Database.• Preparing multiple reports• Providing support services to users in terms of troubleshooting problems, identifying and correcting technical issues, providing advice on infrastructure related upgrades and improvements.• Collaborating with other technology teams for swift handover as per the need and keeping the continuous focus on the ticket life cycle as long as it remains in the queue.ACHIEVEMENTS• Received 3 promotions in a span of 4 years• Appointed Team Lead within 3 years of work experience.• Project SPOC for Automation Implementation and BOT Placement for active RPA• Job Enrichment to Wintel Windows Server Administration and Exchange• Completed Transition as Knowledge Transfer Lead of UK Utilities Project.• Have worked on 3 pilot projects in a span of 5 years, including On Site and Off-Site Transition and Stabilization• Received multiple awards like Extra Mile, Project Star Show less

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  BT Group

  Nov 2021 - Apr 2023

  ITIL Automation Professional
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  Esko

  May 2023 - now

  Service Manager