Deepti Kariappa

Experience

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  AXA Business Services Pvt. Ltd

  Mar 2003 - Feb 2005

  Group Lead

  Worked as Personal Advisor for Private Patient Plan, an insurance process in AXA by handling medical claims and ascertaining their eligibility.As a Group Leader, I helped the team reach the targets within the allotted time and maintaining the accuracy for the eligibility of the insurance claims.s for escalations

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  Accenture Pharmaceutical Services

  Aug 2005 - Jul 2007

  Site Contact Specialist

  • Analyzed milestones of clinical studies and upcoming deadlines to prioritize site-contact needs accordingly• Distribute clinical study assignments to ACE Site Contact Specialists as governed by prioritization• Generate outstanding DCF and CRF reports through eClinical and distribute these reports to the team• Ensure ACE SCSs are using appropriate escalation channels• Generate and relay reports to Data Management Liaison from the ACE Site Contact Communication Tool (SCCT) to identify which sites respond in timely manners and which consistently lag• Work with DMLs to determine relative priority of studies and/or queries• Communicate with DMLs, CRAs, CTSSs, and any other personnel to ensure escalation procedures are consistently handled in the most efficient manner.• Understand the Site Contact SLA to ensure service levels are met.• Report metrics to ACE Steering Committee on progress/success of team.• Managed process workfow for task distribution, CAP analysis, contingency planning on lean days, manage escalation procedures (with DMLs, CRAs, CTSSs and clients), and client end reporting• Ensured SLA commitments are kept to at least 98% accuracy and managed RCAs for escalationsStrengths: Clinical data review Show less

• 

  Accenture Pharmaceutical Services

  Nov 2009 - Aug 2011

  Job Specifications:• Technical review of Protocol and Data Review Plan to ensure logical completeness of the Reports Specification Document• To Define the detailed report logic in the Reports Specification Document and create mock data pertaining to the Developed Report Specification Document• Liaison with Client UAT teams(s) and Report developers in case of issues• Maintain appropriate documentation as required by the SOPs and job aides• Understand and work to the current divisional / departmental SOPs, job aides, ensuring deviations are documented appropriately, track reports for complete Study• Project management of all the required reports for a trial and provide inputs to the Study team• Create and Maintain UAT repository.• Liaison with Client UAT team and Report developers in case of issues Accenture Pharmaceutical ServicesKey Strengths SAS Show less Accountable for providing study updates to the Therapeutic area lead and for assisting the therapeutic area lead in making changes in the way in which study work is performed. Ensure efficiency of operations.Manage the workload within a team of Data Validation Associates and ensure timelines are met. Resolve any issues concerning to people or study.Provide feedback to Data validation associates for quality and efficiency improvement and ensure necessary corrective measures are taken.Assist in interviewing and hiring new employees.Conduct performance review / assessments of Data validation associates.Ensure product delivery per client timeline and quality requirements.Strengths: SAS, Data validation, Data driven analytics Show less

  • Clinical Data Manager & Report Specification Senior Analyst

    Mar 2010 - Aug 2011

  • Operations Team Lead

    Nov 2009 - Feb 2010
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  Accenture Bangalore

  Nov 2011 - May 2019

  Project Portfolio Manager

  Accenture Solutions PVT. LTD.• Expert in agile and waterfall project management methodologies• Design Thinking certified professional - Have mentored several teams on DT practises and actively implement it the projects wherever applicable• Handled well over 100+ full scale projects, some spanning for several months & led teams across broad technical, financialand business disciplines• Focused teams on business objectives and tracked progress to ensure project milestones were achieved / completed ontime, on budget and with the desired results• Built robust, long-term relationships with stakeholders - Accenture research, managing directors, Industry program managers and practitioners to source industry trends, project proposals and deliverables and helped maintain strong quality across deliverables. This also meant working closely with these stakeholders on short and long term projects from inception to handover• Developed end to end strategies for promotion of assets including campaign strategy, better searchability, web portals,campaign conceptualisation, creation, reporting and final presentation to the senior leadership and clients• Created and visualized dashboards / wireframes for website analytics report and heatmaps for senior leadership• Developed strategies to increase adoption rate of Industry RTMs (rich text mailers)and WordPress Articles through strongcollaboration practises which also included creation of audience specific training programs• Improved content taxonomy and searchability by implementing white hat-SEO practices such as content tagging, ageing,content freshness• Implemented highly successful Lean methodologies and Operational Excellence practises, extensive knowledge ISO of ISO 27001 Standards of data security & document management Show less

• 

  Accenture

  Mar 2012 - Aug 2013

  Collaborator

  As a Key Collaborator, My primary responsibility involved active collaboration fostering knowledge sharing using various social media external & internal channels

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  West Pharmaceutical Services

  May 2019 - Nov 2021

  Manager, IT, Portfolio Enterprise Digital Platforms

  - Led the design and industrialization of one-of-a-kind Enterprise Experience Platform; a consumer-grade, internally consistent and beautiful experience framework on top of all enterprise systems. This is transforming the experience of every employee in Commercial, Order to Cash, Supply Chain, Procurement, Manufacturing, Quality, Maintenance, Logistics, Financials and Human Capital teams. - Built and managed the global HR Technology and HR Shared Services organizations. Led the design and implementation of a global single system of record of HR for West – One HR platform and curated from ground-up, the first of its kind shared services organization for HR data management at West. - Responsible for managing the Digital & Transformation (D&T) team’s overall project and financial portfolio. Working with all D&T team members to collate proposals, manage yearly budgets, generate monthly forecasts and work as a liaison between D&T and Finance to ensure capital and operating expenditure for the team stays within budget- Digital evangelization and change management across all levels of the organization, handhold and cat-herd people through digital transformations. Show less