ElexSandro Ferreira

Experience

• 

  Banco do Brasil

  Dec 1985 - Apr 1989

  Menor Aprendiz
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  Banco Sudameris

  Aug 1990 - Oct 2004

  Network Administrator

  Network Administrator and Teleprocessing Technician - Acting in improving the performance of large local / remote networks, maintaining contact with communication concessionaires and monitoring the online environment (TSO, ROSCOE, CICS, Connect-Direct, RVS and WSF2). Server administration and data restoration, daily and monthly Batch procedures in low-platform environments, generating files sent to Mainframe via Connect-Direct, automated task management and scheduling through Winat and Task Scheduler Network Monitoring via Insight Manager ( servers) and Verifies Site (institutional site - Netbanking) Show less

• 

  ABN AMRO Bank N.V.

  Oct 2004 - Oct 2005

  IT - Analyst

  Administration of backups to meet various user needs and 2nd level support for Client Server operation.

• 

  IBM

  Nov 2005 - Mar 2008

  System Specialist

  Technical Services SpecialistActing on 2nd level support for backup and restore execution issues, TSM and Netbackup backup implementation. Change, problem and incident management.

• 

  Ultra

  May 2008 - Aug 2019

  Responsible for seeking the quality of IT services:• Identification of deviations, implementation and monitoring of process improvements (PDCA);• Monitoring of management and operational indicators for decision making and definition of action plans, predictive, proactive and corrective;• Call monitoring, 1st and 2nd level.Main projects:• Satisfaction Survey: Development of a new satisfaction survey solution with a more user-friendly interface to increase adherence, collect and measure user satisfaction with IT services. Goal: 20% adherence;• Restructuring of the technical service and business catalog;• Call Automation - RPA (uiPath). Show less

  • Quality and ITMS Coordinator

    Nov 2016 - Aug 2019

  • Service Desk Coordinator

    Aug 2011 - Oct 2016

  • Production analyst

    May 2008 - Jul 2011
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  TIVIT

  Oct 2019 - Mar 2021

  • IT Manager

    Feb 2020 - Mar 2021

  • IT Coordinator

    Oct 2019 - Feb 2020
• 

  Certsys

  Jun 2021 - now

  SDM - Service Delivery Manager