Daria Valent

Experience

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  IBM

  May 2010 - Apr 2020

  - Leading a team of professionals focused on generating and developing high quality leads- Proven record of overachieving business goals (100% Club Award)- Applying strategic improvements and maintaining business relationship with IBM Business Partners- Managing internal stakeholders network (Marketing Leaders, Brand Executives) - strategy alignment, resources management, business results analysis through regular interlock- Analyzing client satisfaction score from online interactions, identifying improvement areas on IBM websites - within 1 year improvement by 50% of client chat experience (top satisfaction score across Europe)- Identifying emerging market trends and opportunities, and in cooperation with marketing department leading new market penetration campaigns and execute campaign follow-up- Recruitment and hiring, leading Smarter@Business education for Digital Sales department to identify potential talents Show less Inside Sales - main responsibilities: - establish and maintain relationships with clients in the assigned territory,- explore customer needs, identify new sales opportunities, develop the appropriate solution and lead the deal to win,- present IBM's value and position IBM against competitors, - take ownership of the complete sales and fulfillment process,- manage relations with IBM Business Partners, Brand Specialists and supporting functions in the IBM country organizations,- continuously broaden and deepen knowledge about IT solutions.Since January 2013 - GB Enterprise Market Inside Sales Team Leader Show less

  • Business Development Manager for Central and Eastern Europe, Digital Sales

    Oct 2015 - Apr 2020

  • Transformation Project Manager

    Oct 2013 - Sept 2015

  • Inside Client Representative, Team Leader

    Apr 2011 - Sept 2013

  • Lead Development Representative for Poland

    May 2010 - Mar 2011
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  Amazon

  Oct 2020 - now

  FBA Recovery manager

  - Responsible for Recovery program operations for Europe Amazon business - Setup and scaled the operations for Liquidation program (define KPIs, create SOPs, hire and train)- Leading a team of professionals dedicated to vendor dispute management- Escalation management, identifying and driving improvement opportunities to drive exceptional vendor experience- Define and create a Recovery Seller Adoption team to drive new program adoption among Amazon Sellers to further decrease waste Show less