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Joseph McHugh

Customer Service Representative

788 followers

Ireland

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Timeline
About me
Live Casino Manager @ PokerStars
Education
- Castleknock College
  2002 - 2006
- University College Dublin
  2012 - 2013
  Master's Degree Political Theory
- Dublin City University
  2008 - 2012
  Bachelor's Degree Economics, Politics and Law
- Chartered Institute for Securities & Investment
  2017 - 2018
  Risk Management/Global Financial Compliance
- Dublin Business School
  2018 - 2019
  Diploma Sports Journalism
- Trinity College Dublin
  2019 - 2020
  Master of Business Administration - MBA Business Administration and Management, General
Experience
- Navan Education Centre
  Sept 2008 - May 2013
  Customer Service Representative
- University College Dublin
  Nov 2013 - Jul 2015
  Lecturing Assistant/Tutor
- First Derivatives
  Aug 2015 - Aug 2019
  Commercial and Financial Consultant
  Worked on a number of short and long term projects for Tier 1 financial institutions in a consultancy capacity. All projects were successfully completed within the given timelines. Companies: State Street, UBS, Wells Fargo, Link Asset Services, AIB.
- Trinity College Dublin
  Sept 2019 - Sept 2020
  MBA Graduate
- Flutter Entertainment Plc
  Jan 2021 - now
  - Live Casino Manager (PokerStars)
    May 2022 - now
  - Retail Production/CX Optimisation
    Jan 2021 - May 2022
Licenses & Certifications
- Risk Management
  Chartered Institute for Securities & Investment
  Aug 2017
- Global Financial Compliance
  Chartered Institute for Securities & Investment
  Jun 2017
- Certificate to Teach English as a Foreign Language (CTEFL)
  TEFL Institute
- PRINCE2® 2017 Project Management Certifications
  PRINCE2.com

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