Neha Manchanda

Experience

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  Kingfisher Airlines

  Aug 2006 - Feb 2008

  Flight Attendant

  • Was appointed as a Cabin Crew In Charge for ATR flights.• Worked as a senior crew member for Airbus flights.• Responsible for safety and security of the guests.• Trained in basic Medical knowledge.• Always appreciated by the managers and guests for the service deliveries, grooming and soft skills.

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  Aptech's Avalon Aviation Academy

  May 2008 - Jun 2009

  Center Manager

  • Delivering Hospitality Training and imparting grooming standards to the students with classroom sessions and role plays.• Counseling students on the course and subject deliveries.• Prepare Daily MIS reports.• Understanding the area of interest of the student and registering them for the suitable course.

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  Pebble Business Solutions

  Aug 2009 - Jan 2011

  Manager Public Relations

  • Meeting clients, closing business, and getting the contracts signed.• One point of contact for the clients for arrangement of their stay, travel and city leisure activities.

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  Hotel Hyatt Regency Pune

  Jun 2011 - May 2013

  Events Manager

  • Meeting clients and guests, closing business, preparing contracts and increasing revenue of the hotel.• Conducting briefings and debriefings of the Team members.• Designing Training calendar and conducting Departmental Training.

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  International Institute of Hotel Management

  Nov 2013 - Jan 2015

  Faculty Rooms Division

  • Conducting training and practical for Leadership, Safety and Security.• Classroom training, Role play and Practical for Front Office and House Keeping.• Conducting Mock interview sessions and Grooming final year students for Campus placements.

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  ITC group, Fortune select excalibur

  May 2016 - Sept 2016

  Training and Development Manager

  • Induction & Orientation & Training Calendar designing• Schedule and conduct trainings as per the monthly Training Calendar.• Selection, scheduling the training & guidance of Industrial Trainees.• Monthly review and address with GM and Employees.• Departmental Audits.

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  Mind Maestro Private Limited

  May 2017 - now

  Freelance Trainer

  After gaining the experience in the hospitality industry like airlines, aviation academy, hotels and restaurants, education, I now also wish to expand more into corporate training.Provide training on Behavioral, Soft skills, Business communication and Professional grooming.Organize workshops and prepare final year management students for Campus placements.My other key skills includeTeam buildingPersonality DevelopmentStress ManagementLeadershipTNA based trainingTraining workshopsetc. Show less