Leno Ricardo Planincheck

Experience

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  L3 Distributor of Medicines

  Dec 2021 - Aug 2022

  • Improved the CX by assisting the customers’ needs, providing them the directions for returning the merchandise and solving technical issues on the website, increasing the company’s NPS.• Controlled and optimized the transportation of the company’s medicines through the receipts’ registration from the laboratories into the firm’s software, facilitating the work of other departments and tracking possible issues of the stock.• Collaborated in the development of the company’s website by registering 1000+ medicines on the database, which created a new feature for the order process and improved the clients’ autonomy and internal operations. Show less

  • Customer Service Representative

    May 2022 - Aug 2022

  • Expedition Manager

    Dec 2021 - May 2022
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  BRASA - Brazilian Student Association

  Jan 2023 - Aug 2024

  • Coordinated the corporate partnership between BRASA and 7+ companies that increases the organization’s overall exposure, opportunities, and fundraising while improving and optimizing processes with Salesforce, Google Sheets, and Trello.• Managed high-value contracts with these companies, focusing on fostering the connection between them and 1500+ Brazilian students studying abroad, resulting in new partnerships for BRASA’s products and conferences.• Negotiated contract terms and product agreements with targeted companies on behalf of BRASA, honing exceptional sales acumen to secure favorable deals while maintaining strict confidentiality concerning contract values. Show less • Managed the participant’s journey in the “BRASA em Casa 2023” Conference, which hosts 250+ participants, 10+ companies, and 15+ keynote speakers, by developing UX concepts and evaluating which ideas are presented in the event.• Analyzed, researched, and collected data based on the customer’s behavior in previous conferences, focusing on providing high satisfaction initiatives by adapting to previous events or developing new ones.• Coordinated the logistics process through the connection between BRASA and the local student chapters, securing the total capability for attending the participant demands and ensuring the prosperity of the conference. Show less

  • Corporate Relations Manager

    Nov 2023 - Aug 2024

  • Corporate Relations Analyst

    Jul 2023 - Nov 2023

  • Product Analyst - Conference Department

    Jan 2023 - Aug 2023
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  USF College of Engineering

  Jan 2023 - May 2024

  • Coordinate the project to create an electric vehicle with a budget of $9,000 by creating and assembling the chassis, battery, wheels, suspension, motor wheel, bench, and other components to compete in future championships.• Develop the prototype of the vehicle in TinkerCAD that finds the equilibrium between aerodynamics, weight distribution, and external design that meets the necessary safety requirements.• Competed in a race using last season's car and reached 4th place over 14 electric vehicles.• Construct the Lithium-Ion Battery Bank by grouping and welding 63 batteries of 5000mAh to create a source of energy for the vehicle that does not exceed the championship electrical safety requirements of energy, weight, and voltage. Show less

  • Electrathon Member

    Sept 2022 - May 2024

  • Engineering Ambassador

    Jan 2023 - Jan 2024
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  University of South Florida

  Jan 2023 - now

  • Lead dynamic and informative campus tours for groups of 80+ participants weekly, highlighting campus culture, history, and academic programs to create a memorable experience.• Partner with the university’s admissions office to plan and deliver large-scale campus events, manage logistics for tours, coordinate with faculty and staff, and host informative sessions for over 1,500 visitors.• Exhibit exceptional communication and interpersonal skills while engaging with individuals from diverse cultural backgrounds, representing 150+ countries, by addressing inquiries, sharing personal university experiences, and offering clear campus navigation assistance. Show less

  • Tour Guide Manager - Office of Admissions

    Jan 2025 - now

  • Campus Tour Guide - Office of Admissions

    Jan 2023 - Jan 2025
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  EMS

  Jun 2023 - Aug 2023

  Manufacturing Engineering Intern

  • Developed a Lean Six Sigma and Continuous Improvement project focused on standardizing processes and parameters to reduce the total manipulation cycle time of the Gliclazide 30mg and improve the overall OEE of the line.• Optimized processes at the Granulator and Fluidized Bed 600L lines by applying DMAIC, performing time studies, and re-establishing the product’s action plan, which decreased the cycle time by 8,47%• Collected and analyzed data of all processes of 17 plots of Gliclazide 30mg to obtain statistical results in Excel, which improved the visualization of the data and assisted in the update of the VSM of the company.• Operated an SMED to identify possible improvements following the 5S methodology, improve the work environment for operators, and standardize processes of the medicines production. Show less

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  Bulls L.E.A.D.

  Aug 2023 - now

  Cohort 5 Member

  • Selected for participation in an esteemed Engineering Honor Program aimed at fostering the next generation of engineering leaders, prioritizing the development of crucial soft skills and effective leadership abilities.• Assist with the admissions committee to evaluate candidates, focusing on leadership qualities and providing constructive feedback.• Actively engage in monthly workshops focused on personal growth and leadership development, delving into essential topics such as mindfulness, conscious leadership, and total responsibility.• Collaborate with a diverse team of 20+ students and professional coaches, collectively examining the key attributes that constitute impactful leadership. Show less

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  University of South Florida Student Government

  Oct 2023 - now

  Student Green Energy Fund Council Member

  • Evaluation and selection of green energy projects across the USF campus by the Student Green Energy Fund Council, based on alignment with sustainability objectives and through a collaborative voting process.• Oversight of over six ongoing projects this semester, such as the implementation of the second Electric Bus and a significant renewable Biodiesel initiative in the Chemical Engineering Department.• Concentration on allocating the annual budget towards existing and upcoming projects for the 2023-2024 academic year at USF. Show less

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  Lenovo

  Jun 2024 - Aug 2024

  Global Manufacturing Engineering Intern

  • Created a global document detailing the complete operation, specifications, and requirements of Electrical Safety Tests, including a high-level analysis of failure procedures and strategies for operational efficiency improvements.• Showcased Electrical Safety Test processes for a major customer audit at the MTY Manufacturing Site, ensuring full compliance and reinforcing trust in our capabilities, securing ongoing business.• Developed and deployed a Global ESD Training program to be implemented across 4 manufacturing facilities, reaching 2000+ Lenovo ISG (Infrastructure Solutions Group) employees globally every year.• Led a hands-on Server Assembly workshop for 55+ Lenovo employees, crafting a detailed Manufacturing Procedure Standard (MPS) that demonstrated the critical role of each server component and strengthened the link between engineering principles and the server assembly process. Show less