Alison Ng

Experience

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  Shangri-La Hotels and Resorts

  Dec 2008 - Jul 2012

  *Business Process Notation*Strong Attention to Detail*Meticulous*Organised*Efficient*Sales Experience * Damage control and dealing with customer complaints* Working with difficult people* Ability to manage multiple tasks* Team work* Organised * Organised* Customer Service Experience* Efficiency

  • Reservations Agent

    Dec 2008 - Jul 2012

  • Receptionist

    Dec 2008 - Feb 2012

  • Communications Officer

    Dec 2008 - Feb 2012
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  Cellular Asset Management Ltd

  Apr 2012 - Sept 2016

  *Data Analysis*Project Revenue forecasting*Identifying and addressing areas for business process improvement*Provide appropriate support to all departments to facilitate program delivery*Support timely invoicing of project milestones*Support the development of best practice procedures and processes*Translate and map business requirements to elements of the proposed database*Advanced MS Excel ExperienceProject lead for the transition of a newly proposed database as well as providing full support on existing data tracking tools (MS Excel). BAU includes data analysis to assist project resource and revenue forecasting; gathering, organising and synthesising information from various sources to ensure accurate information is communicated to relevant stakeholders; MS Excel troubleshooting, support and spreadsheet development; supporting all departments to ensure program delivery remains on schedule. Show less *Business Process Notation*Breakdown of Business Critical Procedures*Implementation, Improvement and Maintenance of the Quality Management System (QMS)*Experience with ISO 9001 2008 standards*Identifying and Addressing Issues and Bottlenecks in Procedures*Organisation Skills*Strong Attention to Detail*Advance MS Visio, MS Word and MS Excel ExperienceAdvancing the QMS from its initial infant stage into an organised, usable and mature system for the company. This involved engaging various departments to break down existing procedures, identifying critical points, documenting procedures and ensuring appropriate communication was made to the relevant stakeholders. BAU included the improvement and maintenance of QMS documentation such as registers, procedures and forms; ensuring all quality issues raised by the client were quickly addressed, resolved and reported back to the client; ensuring project data was tracked correctly and remained current. Show less *Resource scheduling*Project data and analysis*Project accounting*Advance MS Excel Experience*Data tracking and analytics (MS Excel)*Transposing technical data from designs to the national database*Documentation review (designs, reports, as built documentation)*Experience with WorkFlowMaxAttention to detail, efficiency and organisation were fundamental to this role. Regular data tracking and data analysis was required to pull together usable information on past trends, current works for resourcing purposes and future works to forecast incoming revenue. Show less Project Experience*Resource scheduling*Data record tracking*Project accounting*Data analysis*Experience with WorkFlowMax*Advanced MS Excel ExperienceAccounts Experience*Payroll*Sales forecasting*Accounts Payable*Accounts Receivable*Company Insurances*Experience with XeroAdministration Experience*Documentation review (designs, reports, as built documentations)*Human resources administration*Setting up of client and supplier accounts*Organise access with site contacts*Review of access requests on behalf of the client*Organise travel arrangements*Advance MS Visio, MS PowerPoint and MS Word ExperienceDay to day tasks varied significantly and therefore strong organisation skills and efficient work practices were key drivers in this role. Advanced excel skills were fundamental to all BAU related tasks within this role. Show less

  • Senior Business Analyst

    Jul 2016 - Sept 2016

  • Quality Assurance Manager

    Jul 2015 - Jun 2016

  • IBC Project Coordinator

    Oct 2013 - Jun 2015

  • Business Operations Coordinator

    Apr 2012 - Oct 2013
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  University of Sydney

  Sept 2016 - now

  *Requirements Gathering from Stakeholders*User Acceptance Testing on CRM upgrade*Solution Design and Development*SQL*Microsoft SharePoint (Modern)*Microsoft Power Automate*Microsoft Power Bi including Data Flows & Gateways*Microsoft Excel including Power Query*Microsoft Word *Data Analysis and Reporting*Process Documentation*Business Process Notation*Cash Flow Modelling*Technical Support on Database Modelling*Microsoft Excel including MS Power Query*Project Coordination of Quick Wins Project

  • Analytics and Data Visualisation Manager

    Jun 2022 - now

  • Business and Data Visualisation Analyst

    Dec 2018 - Jun 2022

  • Project Analyst

    Sept 2016 - Dec 2018