Ikechukwu Okore

Experience

• 

  Transmission Company of Nigeria

  Aug 2014 - Mar 2015

  System Operations
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  Ohafia Microfinance Bank Digital World

  Feb 2018 - Dec 2019

  Operations Manager

  • Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve technical issues.• Work with vendors to facilitate installation, testing, upgrade, and migration of new software.• Provide troubleshooting in the event of any Software, Hardware or Network errors and unpredicted behavior.• Plan, develop and implement training initiatives in form of ICT professional packages.• Preparing maintenance plans and upgrading schedules for the organisation’s systems.• Developing reports for teams across the business. Show less

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  TeKnowledge

  Feb 2020 - now

  Managing the day to day operations of the Microsoft 365 Commercial Business. Some the areas covered are highlighted below: • Performance management. • Client and customer management. • Coaching and training of front-line support engineers and technical leads. • Performance reviews • Staffing and workforce management. • Policy and change management • SLA and process adherence • Business Reviews • Interviews of new hires. (Internal and External) • Interfacing with other stakeholders to ensure a smooth daily operation Show less Act as Primary technical contact, delivertroubleshooting and problem-solving solutionsfor Microsoft office 365 corporate customers-Exchange Online, SharePoint online, OneDrivefor business, Microsoft teams etc.*Collaborate with subject matter experts on issues that require additional support.*Accurately document all activities performed during ticket life cycle for knowledge sharingamong cross-teams and ensure timely andaccurate resolution of all assigned service requests. Show less

  • Operations Manager

    Oct 2023 - now

  • Manager Technical Support Services

    Dec 2021 - Oct 2023

  • Technical Support Engineer (Office 365)

    Feb 2020 - Dec 2021