Stacey Foote

Experience

• 

  MEMIC

  Dec 2007 - Jul 2021

  • Collaborate with Senior Leadership to ensure aspects of the technical claim handling and regulatory claim compliance of 45 states meets claims best practices benchmarks and statutory requirements. • Responsible of evaluation of processes and procedures to create and drive continued improvement in claims management through trending results and training initiatives. • Provides oversight of National Compliance including Medicare Payor Compliance, EDI, specific state statutory requirements.• Responsible of Claim Department Internal Quality Review (audit) and acts as a liaison for all external independent audits and state audits. • Responsible of creation and maintenance of Claims Best Practices manual and Procedural Guides capturing all aspects of risk mitigation and claim handling including Managed Care Services, Litigation Management, Reserving Practices and Claims Customer Services. • Claims liaison with Reinsurance broker and carriers regarding claims management.Achievements:Reduced state penalties by more than 20%Successfully led multigenerational, cross-functional teams of claims, operations, training, and compliance personnel to effectively support premium and regional growth. Show less • Oversaw a claim service team which is responsible for millions of premium dollars and satisfying the account’s service expectations while maintaining MEMIC’s benchmarks within the scope of multiple jurisdictions. • Provided oversight of three adjusting offices (NH, CT, NJ) while developing, implementing and maintaining practices that compliment and support MEMIC’s mission and adjuster development while providing framework to work within multiple jurisdictions. • Accountable for maintaining reports and reporting departmental trends both internally and externally to senior management with developmental plans for improvement and/or changes.Achievements:Successfully opened and staffed CT and NJ offices during significant growth in business premium. Show less

  • Director Claims Shared Services

    Feb 2018 - Jul 2021

  • Director, Claims NorthEast

    May 2015 - Feb 2018

  • Claim Team Manager, NorthEast

    Dec 2007 - May 2015
• 

  The MEMIC Group

  Jul 2021 - Jul 2024

  Accomplished insurance industry professional with a proven track record of leading teams to exceed performance goals.▪ 19 years of Workers Compensation Claims Management, Vendor Management, Quality and Compliance Management.▪ Effective at balancing competing priorities in a fast-paced, people-facing environments using strong interpersonal communication skills and attention to detail.▪ Effective at data informed decision making.▪ Highly skilled in workforce/resource management, talent recruitment and retainment Show less

  • Senior Director, Claims MidAtlantic & SouthEast

    Feb 2024 - Jul 2024

  • Director, Claims SouthEast and MidAtlantic

    Jul 2021 - Feb 2024
• 

  MEMIC

  Jul 2024 - now

  Vice President, Claims

  Claims Management oversight of Eastern Region to support the growing business with our agency partners.