Simran Simran

Experience

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  De Alturas Resort

  Mar 2021 - Oct 2022

  Front Desk Executive

  1. Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.2. Greeted hotel guests with warmth and professionalism, providing excellent first impressions.3. Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.4. Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback.5. Promoted additional hotel facilities and services to enhance customer experiences.6. Maintained neat, presentable reception area through frequent cleaning and tidying.7. Minimised customer wait times during check-in and check-out.8. Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.9. Stayed up-to-date on events and services to provide guests with relevant, local knowledge.10. Handled reception phone calls to answer questions, resolve complaints and redirect calls.11. Coordinated responsive action to fulfil guests' specific requests.12. Welcomed guests warmly when entering the hotel, registering arrival on booking systems. 13. Safeguarded guest information by adhering to data privacy regulations.14. Kept front desk area organised and clear of clutter.15. Explained or demonstrated room features to prevent confusion.16. Upsold additional hotel services to increase revenue.17. Facilitated smooth and concise check-ins, assigning rooms, issuing keys and providing information.18. Organised restaurant bookings, excursions and taxis for guests.19. Took payments using card readers and POS machines. Show less

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  The Westin Goa

  Oct 2022 - now

  Holiday host