Simran Simran

Simran Simran

Front Desk Executive

Followers of Simran Simran1000 followers
location of Simran SimranGoa, India

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  • Timeline

  • About me

    The Westin, Goa

  • Education

    • Frankfinn Aviation Services Pvt Ltd

      2018 - 2019
      Diploma in Aviation, Hospitality and Travelling management
    • Shah Satnam ji Girls College Sirsa

      2019 - 2022
      Bachelor of Arts - BA Public Administration
    • Shah Satnam Ji Girls' School - India

      2006 - 2018
      Commerce
  • Experience

    • De Alturas Resort

      Mar 2021 - Oct 2022
      Front Desk Executive

      1. Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.2. Greeted hotel guests with warmth and professionalism, providing excellent first impressions.3. Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.4. Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback.5. Promoted additional hotel facilities and services to enhance customer experiences.6. Maintained neat, presentable reception area through frequent cleaning and tidying.7. Minimised customer wait times during check-in and check-out.8. Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.9. Stayed up-to-date on events and services to provide guests with relevant, local knowledge.10. Handled reception phone calls to answer questions, resolve complaints and redirect calls.11. Coordinated responsive action to fulfil guests' specific requests.12. Welcomed guests warmly when entering the hotel, registering arrival on booking systems. 13. Safeguarded guest information by adhering to data privacy regulations.14. Kept front desk area organised and clear of clutter.15. Explained or demonstrated room features to prevent confusion.16. Upsold additional hotel services to increase revenue.17. Facilitated smooth and concise check-ins, assigning rooms, issuing keys and providing information.18. Organised restaurant bookings, excursions and taxis for guests.19. Took payments using card readers and POS machines. Show less

    • The Westin Goa

      Oct 2022 - now
      Holiday host
  • Licenses & Certifications

    • Digital Skills : Digital Marketing

      Accenture UK & Ireland
      Jul 2020
    • Basic English 1 : Elementary

      King's College London
      Jul 2020