Sapna Wadisingha

Experience

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  Thejan Beach Cabanas

  Nov 2012 - Dec 2014

  Customer Service Associate

  My Job Included:-Serving food & beverages in aprofessional manner with high levels of customer service-setting and clening tables & service areas-Dealing with customer complaints-Checking with customers to ensure that they are enjoying their meals & take actions to correct any problems.-Escorting customers to their tables-Explain how various menu items are prepares,describing ingredients and cooking methods-Informing customers of daily specials-Presenting menus to customer & answer questions about menu items,making recommendations upon request-Removing dishes & glasses from tables or counters & take them to kitchen for cleaning-Serving food & beverages to patrons:prepare & serve specialty dishes at tables as required-Stocking service areas with supplies such as coffee,food,tableware & linens Show less

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  Centara Ceysands Resort & Spa

  Jan 2015 - Dec 2016

  Senior Customer Service Associate

  My Job Included:-Supervising junior team members-Support the supervisor in the smooth running of the section-Delivering excellent standards of service in a friendly & professional manner to our guests-Assist with training & development of junior team members-Proactively welcoming & greeting all guests & visitors to the restaurant & Hotel-To assist in the setup if the restaurant beforeservice,ensuring all required items are syocked & ready-To seat guests offerings them menus,drinks & providing explanations of the menu when required.-Ensuring the restaurant environment is always maintained & clened to a high standard both during & after service-Delivering consistent,exceptional service in line with the luxury standards.-Excellent knowledge of restaurant menus to be able to offer guidance & make recommendations. Show less

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  Oregano

  Jan 2017 - Jun 2017

  Team Supervisor

  My Job Included: -Use Point of sales system Micros POS system.-Excellent telephone manner.-Handelling all Zomato,Talabat,Uber,Deliveroo online orders.-Meeting and greeting customers building strong relationship.-Communicating with staff relaying special requests and feedback.-Good reception and welcoming guests.-Communicate with my colleagues in a cooperative way to work.-Make reservation for customers.-Receive food checks from waiters or customers.-Appeal to impatient or irritated customers, especially during rush hours.-Manage the register, including all credits card and cash operations. Show less

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  Landmark Group

  Feb 2019 - May 2020

  CID System Operator

  My Job Included :-Property management system Micros Opera System.-Check/IN,Check/OUT,Allocate Rooms,Block Rooms-Updating Daily CID Report using Vicas CID System-Handle all Cashiering Transactions (Posting Charges to Guest Rooms, Exchanging Foreign Currency, etc.), -Balancing cash float at the end of each shift.-Excellent telephone manner.-Provides supportive functional assistance to all departments.-Answering all incoming calls/e-mail and re-routing them to relevant parties.-Ensures incoming guests are given the highest possible personal service.-Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.-Deals swiftly, efficiently and sensitively to guest complaints and follow through.-Maintains up to date knowledge of hotel and service and supply information respond to guest inquire. Show less

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  Al Tayer Group

  Nov 2021 - Oct 2023

  Floor In-Charge

  My job included:-Conducting regular inspections of the Restaurant Kitchen to determine whether proper standards of hygiene and sanitation are maintained.-Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.-Present customers upon arrival with the menu, assist in their item selection, , take orders and serve food in a timely manner.-Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction-Checking in on dining customers to enquire about food quality and service, Up-sell when appropriate-Experienced User of IIKO System,FINE DINE System,POS System-Arrange table set-ups before and after each customer according to the brand’s set standards.-Monitoring inventory and ensuring that all restaurant essentials are adequately stocked.-Monitoring the restaurant’s cash flow and settling outstanding bills.-Reviewing customer surveys to develop and implement ways to improve customer service.-Resolving customer complaints in a professional manner. Show less

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  MHAO (Mohamed Hareb Al Otaiba) Group

  Dec 2023 - Nov 2024

  Restaurant In Charge

  My Job Duties :--Using Microsoft Dynamic NAV System -Assist with inventory management, ordering supplies, and managing vendor relationships.-Applying Work Permit -Monitor financial performance, including budgeting, forecasting, and controlling costs.-Assist in marketing and promotional activities to drive sales and customer engagement.-Oversee daily operations of the restaurant to ensure smooth and efficient service.-Supervise and support restaurant staff, including training, scheduling, and performance management.-Ensure high standards of food quality, presentation, and service are maintained.-Handle customer inquiries, complaints, and feedback professionally and efficiently.-Maintain a clean, safe, and welcoming environment for both guests and staff.-Implement and uphold company policies and procedures.-Conduct regular staff meetings and training sessions. Show less

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  TEN11 Hospitality Group

  Nov 2024 - now

  Restaurant In Charge