Anna Antholzner, PMP

Experience

• 

  Dell Technologies

  Feb 2005 - Mar 2014

  • Responsible for the Service Desk Improvement for various accounts (MIT, Excel, Aetna and BNSF)• Applied Project Management methodology to govern and improve performance metrics• Employed ITSM practices to act as Change Manager for the accounts• Prepared KPI reports for tracking by stakeholders• Analyzed data to identify trends and correct negative ones• Engaged Account and Operations Teams to engage in Process Improvement projects• Performance Management, Cost Tracking and Analysis, Change Control and Service Evolution Plan Show less • Implemented end to end processes and delivered them to stakeholders• Managed escalations and ensured resolution in partnership with Service Provider Vendors• Directed weekly meetings governing Escalations Metrics with Service Provider Vendors• Developed and delivered training material for Service Providers’ process improvement • Led cross-functional metrics meetings with Service Provider vendors and Operations Teams• Supported the team with detailed analysis of the Escalations Data• Screened dataset integrity and implemented solutions Show less Warranty Cost Reduction Project Manager• Initiated, planned, executed and delivered medium to large size projects to cost savings opportunities • Designed strategies to reduce warranty cost metrics keeping schedule, cost and quality standards• Coordinated processes and procedures improvement among cross-functional teams• Successfully developed process changes related to warranty cost reduction• Developed strong relationships with global sites and operations management• Yellow and Green Belt Certification • Complex report analysis and SQL querying • Developed Global Training, ensured distribution and compliance• Led the Latin America Warranty Cost Reduction Program • Created a leadership core group and established continuous methods of communication• Repeat Dispatch reduction of 8.3% in FY’09• LCD dispatch reduction of 40% in FY’10• LCD Dispatch Reduction of 5.34% and Flat Panels Dispatch 15.82% in FY’11• 1.5 Million dollar savings in FY’10 and 1.5 Million dollar savings in FY’11 Show less

  • Service Improvement Manager

    Jul 2013 - Mar 2014

  • Command Center Sr. Analyst

    Mar 2011 - Jul 2013

  • Project Manager Sr. Analyst

    Jul 2006 - Mar 2011

  • Latin America Client Gold Technical Support

    Oct 2005 - Jul 2006

  • Latin America Enterprise GOLD Tech Support

    Feb 2005 - Oct 2005
• 

  Meridian World School

  Dec 2016 - Dec 2018

  Certified Social Studies Teacher

  Certified Geography teacher - 9th gradeFollowed TEKSInternational Baccalaureate - IB --> MYP certified

• 

  John B Connally High School

  Jul 2019 - Oct 2021

  Certified Social Studies Teacher

  Certified Geography teacher - 9th gradeCertified AP Economics teacher - 12th gradeCertified AP Government teacher - 12th gradeFollowed TEKSCollege Board AP certifications

• 

  Keller Williams Realty, Inc.

  Oct 2021 - Apr 2022

  Business Innovation Project Manager

  Google Suite migration to Microsoft 365 tenant project

• 

  Workforce Solutions Rural Capital Area

  Apr 2022 - now

  Business Innovation Project Manager

  Responsible for workforce modernization, integration and implementation of efficient solutions.Implementation of Document Management SystemAdoption of Microsoft 365 Suite