Neelum Oree

Experience

• 

  Besedo

  Jan 2014 - Jan 2016

  Client Executive

  • Identify and secure new business opportunities through core client portfolio and with new clients in new markets and sectors.• Track New Business Development opportunities, utilise market knowledge and market intelligence tools to identify projects which are aligned to the company strategy. • Attend client meetings to develop an understanding of the potential client to identify service opportunity and to assist them in managing businesses which are aligned to our services. • Liaise with clients and provide supervision relating to client onboarding forms and KYC requirements/COD, ensure regular follow up is made for timely submission.• Build strong relationships with existing or prospective corporate client and all other stakeholders with the goal to acquire them as a long term referral partners • Support and oversee appropriate contract negotiations for Business Development and Contract Renewals • Provide professional expertise and liaise with internal and external stakeholders to proactively address any queries or requests arising. • Liaise with relevant stakeholders including clients, compliance department or other business units and external partners, ensuring all working processes and procedures are in compliance with statutory bodies and client files are organised and complete. • Train and develop team members to continually improve their performance and ability to meet and/or exceed business needs and targets, ensuring that the required standards are being maintained. Build end lead an effective and cohesive team culture • Prepare and give new business reviews to the management through timely reports• Identify and contribute to the mitigation of risks. Report any issues or matters to senior management in a timely manner  Clarifying instructions with clients and liaising with them to obtain all relevant information Requesting clients to complete information in standardised templates Ensuring the client output is received on time Voir moins

• 

  QBM HARDWARE

  Jan 2016 - Jan 2016

  Administrative Officer

  • Attend and coordinate incoming calls.• Draft official letters upon request• Maintain an adequate inventory of office stationeries for all departments.• Raise Purchase Orders on ERP System and do follow-up with suppliers, transporters, and clearing agents.• Assist in the tendering processes.• Prepare and send quotations to clients.• Keep track records of labour resources on sites.• Capture the daily attendance of employees on the time and attendance system.• Assist in maintaining ISO standard.• Perform any other administrative duties as and when required by Management. Voir moins

• 

  Accenture

  Jan 2017 - Jan 2017

  Internship Trainee
• 

  SD Worx Mauritius

  Oct 2017 - Jan 2019

  Payroll Executive

  • Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines.• Validating and inputting all data received to agreed deadlines.• Checking inputted data and making all relevant corrections before the live run• Handling routine, non-routine and complex customer queries regarding payroll and HR related issues. This will include liaising with both internal and external contacts like OTM’s, Tax Office etc.• Managing all aspects of Tax Year end processing for their customer base• Identifying opportunities to advise and assist other team members.• Assisting Operations Team Manager with the coaching and developing of less experienced team members.• Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time.• Provision and delivery of their performance statistics to the OTM on a monthly basis to meet team leader reporting requirements.• Supporting and sharing knowledge with colleagues to contribute to the effectiveness of the team and to achieve the location’s success. This may include providing cover for other team members as and when necessary• To recognise and promote opportunities for Added Value Services• To take responsibility for own personal development plan in line with Company objectives and values Voir moins

• 

  PaySpace

  Jan 2019 - now

  Quality Assurance/ Usability testing• Participates in design session, kick-off session and grooming sessions to ensure the software meets the functional requirements.• Analyse software requirements and design documents to create test cases that are in line with the software specifications.• Create quality test cases to ensure the quality of the testing that will be conducted.• Collaborate with business analyst and development team to ensure the highest quality of software is delivered.• Document and track defects in a timely manner and communicate status update to relevant stakeholders.• Work with cross-functional teams to troubleshoot and resolves software defects.• On Ad hoc instances conduct post-release/ post-implementation testing reviews and test case execution where applicable.Information security • Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets. Finance • Ensures Cost savings and efficiencies in area of accountability.Self- development • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Prepare personal development plans in conjunction with Manager and implement in line with business requirements.• Annual Assessment will be conducted and pass rate is set at 75%.Teamwork • Ensures teamwork to achieve shared goals. Voir moins 1. Review tickets coming into the development team for relevancy and enough detail2. Collaborate with Developers to develop effective strategies and test plans3. Execute test cases (manual) and analyze results4. Create logs to document testing phases and defects5. Report bugs and errors to development teams6. Help troubleshoot issues7. Conduct post-release/ post-implementation testing8. Work with cross-functional teams to ensure quality throughout the software development lifecycle9. Participate in grooming sessions with Devs and Product owner to assign story points to tasks Voir moins The purpose of the position is to support existing PaySpace clients via email or telephonically by analysing their requirements, troubleshooting their problem or providing guidance on the system.Ensure service levels are maintained at all times.Monitor own agent queue and track inbound calls to ensure service delivery.Identify system and or compliance-related issues raised by clients and address with the relevant department to mitigate any risk and increase service levels.Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk.Perform advanced tax calculations.Perform advanced system navigation and system functions.Troubleshoot and test advanced system errors.Conduct site visitation to assist clients with navigation, system functions and clear system errors as and when required with the approval of management.Facilitate system training for new or existing clients as per Client Training Schedule.Perform Demo sessions as and when required.Ensure up to date with current South African legislation.Assist with Projects as required. Voir moins

  • Senior QA Functional Analyst

    Jan 2023 - now

  • Quality Assurance Tester

    Jan 2022 - now

  • Payroll Support Consultant

    Jan 2019 - Jan 2022