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Crystal Wong

Crystal Wong

Event Coordinator

Followers of Crystal Wong9 followers
location of Crystal WongMacao SAR

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  • Timeline

  • About me

    Senior Manager at Jinmen Premium Club-Galaxy Entertainment Group

  • Education

    • University of Macau

      2011 - 2012
      Postgraduate Hospitality Administration/Management

    • University of Macau

      2002 - 2006
      Bachelor's degree English Communication

  • Experience

    • Macau Coke Cola Company

      May 2002 - May 2005
      Event Coordinator

    • StarWorld Casino

      Aug 2006 - Jul 2012

      • Assistant Shift Manage-Casino Customer Service-Jinmen Premium Club

        Jun 2010 - Jul 2012

      • Executive Host-Casino Customer Service-Jinmen Premium Club

        Apr 2007 - May 2010

      • Representative-Casino Customer Service-Jinmen Premium Club

        Aug 2006 - Mar 2007

    • Galaxy Entertainment Group

      Aug 2012 - now

      Managing a team of over 120 staff across 2 Jinmen Premium Clubs of Phase 1 and Phase 2 of Galaxy Entertainment Group with 6 different levels of Marketing Administrative, Host, Executive Host, Assistant Shift Manager, Shift Manager and Manager. Responsible for overall Operations Management; maintain the highest standards of customer service delivery; direct lead the team cooperatively to achieve any setup goals; establish and maintain a positive working environment and sustain effective relationship with internal and external customers; develop team's learning and growth; strives for continuous improvement of any aspects for customer service and department. Show less

      • Senior Manager-Casino Customer Service-Jinmen Premium Club

        Mar 2016 - now

      • Manager-Casino Customer Service-Jinmen Premium Club

        Apr 2015 - Feb 2016

      • Shift Manager-Casino Customer Service-Jinmen Premium Club

        Aug 2012 - Mar 2015

  • Licenses & Certifications

    • GAME 2014: Gaming in Asia - Managing for Excellence Understanding Your Customers and Game Innovation

      University of Macau
      Sept 2014

    • Certificate IV in Training and Assessment

      William Angliss Institute
      Sept 2013

  • Honors & Awards

    • Awarded to Crystal Wong
      Recognition of Outstanding Team Award (GAME 2014: Gaming in Asia - Managing for Excellence Understanding Your Customers and Game Innovation) Director, Asia-Pacific Academy of Economics and Management / Director, Institute of the Study of Commercial Gaming Sep 2014

  • Volunteer Experience

    • Vice President

      Issued by Macau Community Youth Volunteer Development Association on May 2012
      Macau Community Youth Volunteer Development AssociationAssociated with Crystal Wong

    • Coordinator and Emcee

      Issued by Macau Community Youth Volunteers Development Association on May 2005
      Macau Community Youth Volunteers Development AssociationAssociated with Crystal Wong

    • Handicraft Tutor

      Issued by Macau Farm (I. A. C. M.) on May 2003
      Macau Farm (I. A. C. M.)Associated with Crystal Wong