David Packer

Experience

• 

  DMS Computer Consulting

  Jan 1996 - Jan 1999

  FREELANCE IT CONSULTING

  Assisted customers with configuring and troubleshooting personal computer systems. Implemented Information Technology infrastructures for several small businesses.

• 

  EMC Corporation

  Jun 2000 - Mar 2016

  Manage a 15 person SE organization supporting the Mid-Market Northeast sales area, while maintaining strong technical and sales skills. Geographical coverage spans New England and New York State. Day to day responsibilities include:• Recruit and develop pre-sales engineers covering New England and upstate New York geographies.• Collaborate with product management and product engineering on special projects as well as setting direction for current products• Assist with recruiting and on-boarding resellers and their technical resources• Continue to provide technical pre-sales support and solution validation for the largest opportunities within the area• Help drive best practices and consistency across the Northeast area• Manage post-sales technical challenges to prevent customer dissatisfaction Show less Managed a team of post-sales Solutions Architects while maintaining strong architecting skills and designing solutions. Day to day responsibilities included:• Managed a geographically dispersed team located throughout the East Coast of the US as well as in India• Assisted with scoping professional services engagements• Managed problem escalations• Grew the team from 8 to 12 Solution Architects• Mentored/on-boarded team members on new technologies• Assisted sales teams with technical pre-sales support• Delivered technical presentation to large audience at EMC’s 2010 “Architecting Unified Storage” Pre-Sales Conference Show less Architected and implemented EMC technologies at customer sites. Spent approximately 80% of the time on post-sales activities and 20% of the time on pre-sales activities, such as demos, whiteboards, and POCs. Day to day responsibilities included: • Architected and implemented storage consolidation, backup and disaster recovery solutions• Specialized in solutions built around Network Attached Storage(CIFS/NFS/iSCSI) and disaster recovery• Planned and executed data migration and server consolidation activities• Participated in pre-sales activities aimed around complex solution design and integration, as well as demos and POCs• Mentored implementation specialists on delivery methodologies, as well technical and communication skills Show less Maintained and updated several kernel-level driver platforms, specifically on different flavors of UNIX as well as Linux operating systems.• Worked as part of the Linux design team for the EMC PowerPath software product, a multipathing/failover filter driver and volume manager. • Ported drivers to kernels distributed with latest releases of enterprise operating systems by vendors such as Suse and RedHat, as well as custom Linux kernels created by some of EMC’s largest customers. Designed and implemented PowerPath for the Linux 2.6 kernel. • Worked as part of the design team for the MPFS software product, a distributed SAN filesystem. Wrote performance measurement utilities, and support for alternative storage platforms. Maintained both kernel and user level portions of the Solaris version of the product, including bug fixes and protocol updates. Show less

  • Systems Engineering Manager

    May 2012 - Mar 2016

  • Advisory Systems Engineer

    Oct 2011 - Jun 2012

  • Regional Program Delivery Manager

    Oct 2008 - Oct 2011

  • Sr. Solutions Architect 2005

    Jan 2005 - Sept 2008

  • Software Design Engineer

    Jun 2000 - Jan 2005
• 

  EMC Corporation

  May 2016 - Jan 2017

  Sr. Systems Engineering Manager - MidMarket New England and New York
• 

  ServiceNow

  Feb 2017 - now

  I lead a team of 31 Solution Consultants and 5 managers, aligning to ServiceNow's Commercial East and South Areas. In this role, I partner with sales to lead and develop strategic initiatives focused on pipeline generation, large account strategy, channel/partner relationships and attracting/retaining top talent. Manage the pre-sales Solution Consulting team for the Commercial East Area

  • Senior Director, Solution Consulting

    Aug 2021 - now

  • Director, Solution Consulting

    Aug 2018 - Aug 2021

  • Sr. Manager - Solution Consulting

    Feb 2017 - Aug 2018