Lidia Krasowski

Experience

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  Jugendmigrationsdienst Pirna

  Jul 2008 - Sept 2008

  Volunteer

  Responsibilities-Organization of meetings-Preparing & conducting interviews-Making research-Filmproduction with award for young directors “Erich-Schneider Preis”

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  S.Oliver Bernd Freier GmbH & CO. KG

  Oct 2010 - Jun 2011

  Salesperson

  Responsibilities-Assist and advise customers-Take clients’ orders-Cash Point-Inventory

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  Oracle

  Aug 2012 - Feb 2013

  Customer Intelligence Representative

  Responsibilities-Gathering customer information through outbound campaign for the German & Swiss markets-Consulting with potential customers to identify their key business issues-Capture essential IT infrastructures and potential business opportunities-Build and develop relationships with stakeholders-Co-ordinate and support Marketing & Sales teams by reaching the targets on time-Build up Customer Intelligence ReportsLeadership Skills-Junior Achievement Programme: teaching students at Secondary School about “Economics of Staying in School”-Mentoring new starters for the German, English, Spanish and Italian Market-Campaign Manager for the German and Swiss Market-Organizing Sport Event –Volleyball Show less

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  Arvato Financial Solutions, Global F&A

  Sept 2014 - Jan 2016

  Senior Advertising Campaign Optimiser

  I am working for the Export DACH market for Google's largest Adwords customers. My main duties include: -Analysing and creating accounts using market insights. -Improving account performance for Google Search Network, Google Display Network, Remarketing and Mobile. -2nd in Command (assisting the Team Lead in the day to day activities running of the team including relationship management, performance management, leadership and coaching) -Workflow Lead for the DACH Market: managing capacity and workflow to ensure even distribution of tasks and improve efficiency and productivity. -Multilingual Strategist -Reporting Subject Matter Expert -Managing effective client communication and interaction. -Buddy for new hires Show less

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  Marin Software

  Jan 2016 - Jan 2018

  Senior Customer Success Manager

  Responsibilities •Responsible for the management of a portfolio of Pro and Enterprise client accounts with the goal of fostering long-term business relationships and continued growth•Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment•Identify and grow opportunities within client accounts•Help negotiate and drive renewals to a successful completion•Serve as an escalation point for issues that impact the customer’s success•Work collaboratively with other customer facing personnel in the Sales, Services, Marketing and Product Management departments•Mentor for new hire•Participating in Sales PresentationsAdditionally:-Quarterly Projects (Training Plan for new hire, Strategic Work of CSM)-Writing Blog 'Organic Search: A Simple Strategy for You to Climb the SERP'-Presentation and Participation at different events: Online Marketing Rockstars Event in Hamburg, SEA Conference in Jena Show less

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  Sellics

  Jun 2018 - Jan 2022

  As the Head of CSM at Sellics, my mission is to deliver excellent customer experience and maximize the Customer lifetime value by being a trusted advisor to our clients.Together with a team of highly talented Customer Success Managers and Amazon experts, we are helping our customers to succeed on Amazon by using Sellics’ software and by consulting them on proven Best Practices and individual account management consultation for reviews management, content optimization and Amazon advertising strategies. With over 7 years of experience in the Online Marketing & SAAS industry, my main professional passion is to inspire and grow people around me by actively listening to them, providing individualized guidance and by making sure that high standards will be met. While embracing lifelong learning and constantly going out of the comfort zone build the basis for my high standards. Show less

  • Head of CSM EMEA (Enterprise customers)

    Jun 2019 - Jan 2022

  • Customer Success Manager for Amazon`s Vendors at Sellics

    Jun 2018 - May 2019
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  Samsara

  Aug 2022 - now

  Enterprise CSM